Technical Transition Manager

Position Overview: As a Technical Transition Manager you will be responsible for ensuring the
smooth migration coordinating with Product Squad customer and providers. The Technical
Transition Manager role is to understand the customer business and technical requirement and
convert it in to the technical solution. You will work collaboratively within a cross-functional Agile
team to drive continuous improvement and innovation.
Candidate must be fluent in English language both in speaking and writing

Key responsibilities:
Gathers detailed requirements and creates system specifications
Translates business requirements into comprehensive technical system
specifications.
Maps/documents the dependencies and influences of new system requirements
Responsible for creating and maintaining structured system specific
documentation Works with the project managers and development teams to
ensure that implemented functionality meets architectural and design guidelines.
Responsible for producing release notes and roadmaps.
Cultivates good relationships with program stakeholders and communicates
transparently.
Supports the entire development lifecycle and reviews test cases for QA to ensure
proper testing.
Provides subject matter expertise for change management processes and systems
Identifies new contact center trends and discusses them with the business.
Defines the ultimate vision for proof-of-concept and solution technical architecture
e.g. high-level view of capabilities and requirements of underlying database
presentation technologies and so on.
Develops application designs/blueprints and creates Business Architecture
deliverables that are consistent with SOA (service-oriented architecture) principles.
Identifies relevant logical modules and services to fulfill future solution architecture
Makes high-level design decisions on the structure and interaction of modules and
services.
Identifies potential evolution paths to the ultimate solution vision.
Communicates implications of architectural decisions and issues to all stakeholders.
Technical degree in Telecommunications Technology or similar acquired Knowledge
Working experience of 12 to 15 years in similar domain
Experience in Contact Center environment
Experience working with Cloud environments will be a plus
At least 3 years experience in contact center systems analysis ideally in designing
contact center services processes and environments. If not we also value
experience in VoIP and Networks architecture in large companies
Experience in working with global multi-cultural teams
Experience working in complex IT development in complex IT development Projects
Understand Contact Center ECO systems dependencies for example with CRM tools
or Reporting Applications