Agent of Record Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a highly motivated team-oriented individual to join our Agent of Records team asan Agent of Record Specialist on a regular full-time basis.
Reporting to the Assistant Manager Small Business Delivery you will be responsible for Advisor onboarding support contracting commissions changes and Group Benefit Advisor Site approvals.
Position Responsibilities:
Advisor Management and Support: Maintain positive onboarding and relationships process National Agent of Records & Letter of Authorization changes handle contracting requests inquiries and manage commissions changes.
Business Operations: Oversee transfer of business and Advisor block changes maintain and update Advisor/Client information on GroupLinks and ensure MGA alignment and project management.
Technical and Access Support: Manage National Advisor Portal access registration provide troubleshooting/technical assistance approve Group Benefits Advisor site access and maintain internal and external applications.
Process Improvement and Problem Resolution: Focus on continuous process improvement investigate and resolve inquiries identify issues analyze problems and collaborate with internal departments like Commissions Contracting Customer Service and Sponsor Financial Services.
Data Privacy and Confidentiality: Ensure privacy and confidentiality requirements are met when sharing data externally.
Required Qualifications:
Post-secondary education or equivalent work experience.
Previous administrative support and/or group benefits experience would be an asset
Expert level in Microsoft Office products (Word Excel and PowerPoint)
General knowledge and understanding of the Group Benefits industry in Canada
Preferred Qualifications:
Strong interpersonal and organizational skills.
Attention to detail and accuracy including ability to document processes to articulate query responses in a clear and concise way
Ability to manage high volumes of work and conflicting priorities and decide/determine business priorities
Strong oral and written communication skills
Strong customer service skills including a sense of urgency ability to display empathy and strong emotional self-control during times of stress and particularly in difficult conversations
Bilingualism (English and French) is an asset. If the successful candidate is in Québec proficiency in both languages will be required to support clients from various provinces outside of Quebec.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
CAN Ontario - Full Time RemoteWorking Arrangement
Salary range is expected to be between
$42825.00 CAD - $71375.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
IC
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
