Quality Manager

Element has an opportunity for an experienced quality professional to join its team as a Quality Manager over-seeing the quality systems of Boxborough Ma; Pittsfield Ma: and Montreal Quebec.

• Maintenance of and driving scope extensions for all accreditations and certification bodies (e.g. ISO/IEC 17025) regulator approvals and all other regulatory requirements
• Implement and maintain QMS excellence ensuring robust controls are in place to govern all processes and testing performed in accordance with requirements
• Develop and effectively maintain site QMS policies procedures work instructions forms etc. including daily QMS management and provide coaching and mentorship to colleagues to ensure effective implementation across the site
• Prioritise multiple activities to meet the needs of the business colleagues and our customers
• Embed and drive a culture of quality assurance and quality improvement in all parts of the laboratory and site operations
• Ensure the continued fulfillment of customer expectations through effective implementation of the QMS e.g. through robust contract review quality performance reporting and through proactive communication with customers and approval bodies
• Manage and support accreditation/certification bodies and third party assessments visits from regulators and customers as required. Ensure that all accreditations and approvals are maintained and extended as agreed with operational management and the Division Quality Manager to service our customer base and retain our competitive position as a leader in materials testing
• Lead site audit readiness for all third party assessments with detailed pre-audit reports as required by internal QMS other assessment bodies regulators and customers
• Cross functionally mentor coach and oversee the sites corrective action performance to ensure effectiveness of both root cause resolution and corrective action(s) implemented
• Ensure all audit NCRs (Non-conformance reports) from assessments are subject to robust E8 type root cause analysis and responded to in accordance with the Elements established quality requirements timelines and formats dictated by the assessment bodies and customers
• Collaborate with Corporate Technical Specialist(s) on NCR review and response on audit NCRs e.g. accreditation/certification bodies customers
• Drive continuous quality improvement projects to reduce the cost of poor quality improve FTR and ensure compliance to regulations standards. company objectives and customer requirements
• Ensure training in the Electronic Quality Management System (eQMS) for all available modules is effectively implemented and utilized by all colleagues across the facility and ensure eQMS usage is monitored and maintained to support quality performance
• Develop analyze and manage key quality performance metrics and improvement countermeasures for the site that align to business goals
• Manage robust quality training and assessment programs for new colleagues when onboarding and provide refresher training to existing colleagues at scheduled intervals
• Oversee site departmental training / cross-training assessment and refresher training programs to ensure they are robust timely and effective
• Implement oversee and execute method audits system audits and proficiency testing to ensure thoroughness and accuracy to requirements and adherence with established schedule(s)
• Actively coach mentor and collaborate cross functionally with site colleagues and with the wider quality community to promote quality maturity and performance to achieve business objectives

• Bachelors degree (or equivalent qualification) in a scientific or engineering discipline with ideally 5 years experience in materials testing or a related environment (e.g. manufacturing quality systems experience)
• Experience working within an ISO/IEC 17025 environment is a prerequisite
• ISO/IEC 17065 experience would be preferred including auditing experience.
• Auditing experience
• Proficiency in English is a prerequisite
• Proficiency in computer skills using Windows applications e.g. Word Excel (data analysis Pareto charts etc.) PowerPoint
• Ability to develop systems write procedures work instructions forms and implement
• Effective organizational and time management skills with the ability prioritize multiple activities
• Strong project management skills and ability to manage cross-functional teams to achieve timelines / goals
• Excellent communication skills
• Proficient in leading cross functional and dynamic quality investigations driving robust root cause analysis developing systemic corrective actions and ensuring the effectiveness of actions undertaken
• Ability to quickly gain and understand changes in the quality landscape and self driven to maintain personal professional development to ensure strong site quality leadership
• Adept in quickly identifying quality and technical problems and creating a collaborative environment with colleagues to determine effective and sustainable solutions
• Effective interpersonal skills (communication and writing) to collaborate with cross functional colleagues and work effectively as part of a team
• This is a multi-site leader Quality Manager position reporting directly to the GM covering quality for our Boxborough Tinton Falls and Pittsfield labs
• Up to 25% travel to multiple east coast sites

At Element we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the worlds most trusted testing partner.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age disability ethnic origin gender marital status race religion responsibility of dependents sexual orientation or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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