Citrix Server Administrator TSSCI

Bethesda, MD - USA

Monthly Salary: Not Disclosed

Posted on: 05-11-2025

Vacancies: 1 Vacancy

Job Summary

Description

Citrix Server Administrator - TS/SCI

Xcelerate Solutions is seeking a Citrix Systems Administrator to support the National Media Exploitation Center (NMEC). The Administrator will provide operations support to customers across multiple geographic locations. They will provide operations and maintenance support to existing Citrix VDI environments across multiple enclaves and assist with the implementation of new solutions. The administrator will help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability functionality and user experience of the systems. This individual will work in a team environment to ensure mission needs are met for internal and external customers.

Location:

Bethesda MD (100% on-site position)

Security Clearance:

TS/SCI with the willingness to obtain a Poly

Responsibilities:

Individuals in this role will be required to perform remote administration of servers located in offsite data centers.
Provide Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include; Citrix XenDesktop Citrix XenApp Citrix NetScaler and Citrix StoreFront.
Monitor Citrix infrastructure and identify system anomalies before they impact customers to include storage availability/capacity network connectivity database health and other daily health checks as required.
Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements.
Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity.
Implement version and architectural changes to existing approved systems to maintain operability and security of the environment
Implement major system upgrades as designed and approved
Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications
Perform periodic backup and restoration of servers
Monitor desktop capacity to size the environment based on typical usage trends
Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed.
Coordinate with customers and stakeholders to collect data conduct analysis develop and implement solutions associated with incident tickets and requirements.
Establish comprehensive availability and capacity management solution using lessons learned
Develop solutions to technical issues.
Provide follow-up reports (technical findings feedback resolution steps taken) for root cause analysis engineering technical assessment and process improvement initiatives.
Periodically review update and generate Standard Operating Procedures (SOPs) for systems and services under your control.
Update operations and monitoring documentation for 24/7/365 IT watch personnel.

Minimum Requirement:

Requires a Bachelors degree and 4 years of relevant experience. Additional years of experience may be considered in lieu of a degree
Experience with interacting with customers to handle service inquiries and problems.
Experience working as a Tier 3 system administrator: familiar with using desktop software applications such as web browsing and client software and IT Service Management software.
Knowledge of IC IT standards and best practices.
Extensive knowledge of Citrix technologies to include XenDesktop XenApp NetScaler and StoreFront.
Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology.
Experience with rapid testing validation and deployment of new baseline images
Extensive experience with conducting incident and trend analysis via log review performance baselining/review and other incident/problem management techniques to develop solutions to ongoing issues impacting the customer experience
Experience with Scripting/Automation
Experience troubleshooting issues in a growing environment.
Time management skills.
Strong oral and written communications skills.
Track record of working effectively within a team and support to peers toward improved processes and results.
Experience with support ticket management systems.
Experience mentoring others and/or supervising others.
Candidate must at a minimum meet DoD 8570.11- IAT Level II certification requirements (currently Security CE CCNA-Security GICSP GSEC or SSCP along with an appropriate computing environment (CE) certification). An IAT Level III certification would also be acceptable (CASP CCNP Security CISA CISSP GCED GCIH CCSP).

Preferred Qualifications:

Citrix Certified Administrator (CCA)
ITIL Foundations Certification

About Xcelerate Solutions:
Founded in 2009 and headquartered in McLean VA Xcelerate Solutions () is one of Americas fastest-growing companies. Xcelerates cultureis definedby our diversified workforce of dynamic and versatile professionals supported with growth and development opportunities that contribute to individual and company growth. This strong commitment to our employees hasbeen recognizedby our inclusion on the Washington Business Journals 50 Best Places to Work list as well as being a Great Place to Work certified company with a 4.6 star and a 99% CEO approval Glassdoor rating. Come find out why Xcelerate Solutions is one of the DC Metro top employers!

Xcelerate Solutions is an Equal Employment Opportunity/Affirmative Action evaluate qualified applicants without regard to race color national origin religion age equal pay disability veteran status sex sexual orientation gender identity genetic information or expression of another protected characteristic. As part of this commitment to the full inclusion of all qualified individuals Xcelerate provides reasonable accommodations if needed because of an applicants or an employees disability.

Pay Transparency Notice: Xcelerate Solutions will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant.

Required Experience:

Unclear Seniority

DescriptionCitrix Server Administrator - TS/SCIXcelerate Solutions is seeking a Citrix Systems Administrator to support the National Media Exploitation Center (NMEC). The Administrator will provide operations support to customers across multiple geographic locations. They will provide operations and...

Description

Citrix Server Administrator - TS/SCI

Location:

Bethesda MD (100% on-site position)

Security Clearance:

TS/SCI with the willingness to obtain a Poly

Responsibilities:

Individuals in this role will be required to perform remote administration of servers located in offsite data centers.
Provide Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include; Citrix XenDesktop Citrix XenApp Citrix NetScaler and Citrix StoreFront.
Monitor Citrix infrastructure and identify system anomalies before they impact customers to include storage availability/capacity network connectivity database health and other daily health checks as required.
Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements.
Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity.
Implement version and architectural changes to existing approved systems to maintain operability and security of the environment
Implement major system upgrades as designed and approved
Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications
Perform periodic backup and restoration of servers
Monitor desktop capacity to size the environment based on typical usage trends
Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed.
Coordinate with customers and stakeholders to collect data conduct analysis develop and implement solutions associated with incident tickets and requirements.
Establish comprehensive availability and capacity management solution using lessons learned
Develop solutions to technical issues.
Provide follow-up reports (technical findings feedback resolution steps taken) for root cause analysis engineering technical assessment and process improvement initiatives.
Periodically review update and generate Standard Operating Procedures (SOPs) for systems and services under your control.
Update operations and monitoring documentation for 24/7/365 IT watch personnel.

Minimum Requirement:

Requires a Bachelors degree and 4 years of relevant experience. Additional years of experience may be considered in lieu of a degree
Experience with interacting with customers to handle service inquiries and problems.
Experience working as a Tier 3 system administrator: familiar with using desktop software applications such as web browsing and client software and IT Service Management software.
Knowledge of IC IT standards and best practices.
Extensive knowledge of Citrix technologies to include XenDesktop XenApp NetScaler and StoreFront.
Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology.
Experience with rapid testing validation and deployment of new baseline images
Extensive experience with conducting incident and trend analysis via log review performance baselining/review and other incident/problem management techniques to develop solutions to ongoing issues impacting the customer experience
Experience with Scripting/Automation
Experience troubleshooting issues in a growing environment.
Time management skills.
Strong oral and written communications skills.
Track record of working effectively within a team and support to peers toward improved processes and results.
Experience with support ticket management systems.
Experience mentoring others and/or supervising others.
Candidate must at a minimum meet DoD 8570.11- IAT Level II certification requirements (currently Security CE CCNA-Security GICSP GSEC or SSCP along with an appropriate computing environment (CE) certification). An IAT Level III certification would also be acceptable (CASP CCNP Security CISA CISSP GCED GCIH CCSP).

Preferred Qualifications:

Citrix Certified Administrator (CCA)
ITIL Foundations Certification

Required Experience:

Unclear Seniority

Key Skills

Disaster Recovery
Information Management
Network Administration
Active Directory
VMware
Citrix
Microsoft Windows Server
Windows
Microsoft Exchange
SAN
Database Administration
Dns

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About Company

Xcelerate Solutions

Xcelerate Solutions We expanded our mission to keep the nation safe by merging with VMD Corp Results DeliveredCareer Opportunities Our Service Areas Enterprise Security Xcelerate strengthens the security of personnel, entities, and infrastructures.LEARN MORE Strategic Consulting Xcele ... View more

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