Corrections Operations Analyst

About Gusto

At Gusto were on a mission to grow the small business economy. We handle the hard stufflike payroll health insurance 401(k)s and HRso owners can focus on their craft and customers. With teams in Denver San Francisco and New York were proud to support more than 400000 small businesses across the country and were building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy.

About the Role:

As aRetirement Operations Associate youll play a key role in ensuring operational accuracy and compliance across our systems and processes. Youll work closely with internal teams to identify investigate and resolve data or process discrepancies while helping to streamline workflows that power Gustos operational backbone.

This role sits within our broader Customer Experienceorganization which includes teams focused on client operations data reconciliation compliance customer care and transition operations. Youll contribute to building scalable systems that deliver a seamless and reliable experience for our customers and internal partners alike.

About the Team:

Our Operations team ensures the accuracy reliability and compliance of the systems that enable Gusto to serve customers at scale. Whether its processing data corrections maintaining clean records or supporting cross-functional initiatives were passionate about operational excellence and continuous improvement through AI and leveraging systems and workflows that enable efficiency and optimize the customer experience.

Each team member is a true owner demonstrates AI native capabilities is curious detail-oriented and motivated by the opportunity to improve processes that make work simpler faster and more accurate for everyone.

Heres what youll do day-to-day:

• Identify investigate and correct operational or data errors while mitigating downstream impact.
• Document and improve internal processes to drive efficiency and consistency as we scale
• Partner cross-functionally with internal teams to resolve issues and ensure smooth operations.
• Leverage AI to maintain and update standard operating procedures (SOPs) and internal knowledge tools.
• Support CX initiatives such as audits reconciliations and data integrity reviews.
• Analyze patterns in data errors or escalations to recommend process improvements.
• Use tools like Salesforce SQL and Google Workspace to pull validate and update data.
• Provide timely updates and excellent internal customer service to ensure resolution and clarity.
• Take ownership of evolving operational workflows as business needs change.

Heres what were looking for:

• 3 years of professional experience in an operations or compliance role in 401(k) plan administration in a high-volume environment.
• Strong attention to detail organization and follow-through.
• Skilled in problem-solving and navigating ambiguity; you naturally look for root causes and scalable fixes.
• Experience with Google Workspace (Docs Sheets Gmail) or Microsoft Office.
• Familiarity with data tools such as Excel (pivot tables VLOOKUP) SQL or Salesforce.
• Proven ability to collaborate across teams and communicate clearly both written and verbal.
• Comfortable in a metrics-based fast-paced environment where quality and accuracy matter.
• Self-starter who thrives in a collaborative and continuous-improvement environment.

Our cash compensation amount for this role is $23.50/hr to $27.42/hr in Denver & most major metro locations and $21.80/hr to $25.43/hr for Phoenix. Final offer amounts are determined by multiple factors including candidate location experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject toGustos Applicant Privacy Notice.