Technical Support Specialist

Amsterdam - Netherlands

Monthly Salary: Not Disclosed

Posted on: 05-11-2025

Vacancies: 1 Vacancy

Job Summary

Amplitude is the leading AI-first digital analytics platform helping over 4300 customersincluding Atlassian Burger King NBCUniversal Square and Under Armourbuild better products and digital experiences. With powerful AI Agents embedded across our platform teams can analyze test and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2s Fall 2025 Report Amplitude is the best-in-class solution for product data and marketing teams. Learn more at .

As an organization we deliver for our customers by living our values. We operate from a place of humility take ownership of problems and successes approach challenges with a growth mindset and put our customers at the center of everything we do.

Amplitudes Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products improves the ability to solve complex problems and drives more powerful solutions. We strive to create an environment of inclusionone focused on psychological safety empathy and human connectionthat will allow employees of all backgrounds to thrive.

As a Technical Support Specialist you will provide enterprise-level experience to our customers through our extensive product knowledge of Amplitude. An agent leverages their specialized knowledge and skills to research diagnose troubleshoot and resolve customer issues in an accurate and timely manner. People will rely on your tech expertise with analytical thinking to educate them on our product locate and diagnose problems and then recommend the best course of action. Our goal is to remove blockers to product adoption and drive value realization for Amplitudes customers. The team also partners cross-functionally with Product and Engineering to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude addition to being a product expert youll have the opportunity to take on projects that will help our company scale and grow.

As a Technical Support Specialist you will:

Answer and/or escalate all support tickets via email and chat
Drive resolution by digging in and escalating challenging tickets
Ensure that all tickets meet our service level agreements

Including an on-call weekend support once per quarter and voluntary on-call holiday support

Work closely with Customer Success Managers to drive data trust in key accounts
Provide customers a great experience using Amplitude and working with our team
Create and update non-technical and technical documentation as the product evolves
Report to the company any common themes or questions that arise and driving change
Develop and improve support processes

Youll be a great addition to the team if you have:

Completed your Bachelors Degree
Track record in a similar customer-facing role OR strong ability to empathize with customers and be their advocate
Experience with using SDKs and APIs
The ability to present yourself with professionalism friendliness and a willingness to assist
Ability to learn and explain a technical product or concept
Natural curiosity and are a problem solver
Passion about analytics and the problems they solve
Familiarity with Support tools such as Zendesk Intercom Confluence and Jira

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By applying for this job you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

Staying Safe - Protect Yourself From Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @email address. You can learn more about how to protect yourself from these types of fraud by referring tothis article. Please exercise caution and cease communications if something feels suspicious about your interactions.

Required Experience:

As a Technical Support Specialist you will:

Answer and/or escalate all support tickets via email and chat
Drive resolution by digging in and escalating challenging tickets
Ensure that all tickets meet our service level agreements

Including an on-call weekend support once per quarter and voluntary on-call holiday support

Work closely with Customer Success Managers to drive data trust in key accounts
Provide customers a great experience using Amplitude and working with our team
Create and update non-technical and technical documentation as the product evolves
Report to the company any common themes or questions that arise and driving change
Develop and improve support processes

Youll be a great addition to the team if you have:

Completed your Bachelors Degree
Track record in a similar customer-facing role OR strong ability to empathize with customers and be their advocate
Experience with using SDKs and APIs
The ability to present yourself with professionalism friendliness and a willingness to assist
Ability to learn and explain a technical product or concept
Natural curiosity and are a problem solver
Passion about analytics and the problems they solve
Familiarity with Support tools such as Zendesk Intercom Confluence and Jira

#LI-ER1

By applying for this job you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

Required Experience: