Chief, Consolidated Utility and Billing Service Division

Knowledge of

• The principles and practices of public administration organization and management
• Principles of supervision including team dynamics and team building planning and scheduling work
• Application of computer systems to division functions
• Budget preparation and monitoring
• Principles of quality customer service
• Methods and procedures for evaluating program results
• Call center policies and procedures
• Marketing techniques
  

• Manage a multi-shift work force performing utility billing and nuisance abatement calls intake
• Develop short- and long-range goals and objectives to effectively achieve the mission of the division and to develop an organization to meet those goals and objectives
• Analyze programs make effective oral and/or written presentations of conclusions and recommendations and implement effective solutions
• Develop modify and install billing and inventory systems policies and procedures
• Determine staffing needs and oversee the selection training and evaluation of subordinates
• Maintain effective relationships with employees supervisors and managers from throughout the County as well as with staff from other jurisdictions and private vendors
• Communicate clearly and concisely both orally and in writing
  

Minimum Qualifications

Either:1. Three years of full-time experience as a Supervising Utility Billing Service Representative within the County of Sacramento.

Or:2. Four years of full-time experience supervising a medium sized unit (10 to 20 personnel) with supervisory responsibility for the implementation of policies procedures organization and execution of programs and operations relative to billing services and/or call center operations.

Note: If the minimum qualifications include an educational or certificate/license requirement applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements please clickhereor speak to someone in our office before the cut-off date listed in this notice.

• Sit for extended periods frequently stand and walk
• Normal manual dexterity and eye-hand coordination to use a variety of office equipment such as computers telephones calculators and copiers
• Corrected hearing and vision to normal range
• Verbal communication

APPLICATION

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Clickhereto apply.

County of Sacramento

Department of Personnel Services

Employment Services Division

700 H Street Room 4667

Sacramento CA 95814

Phone ; 7-1-1 California Relay Service

Email

Inter-Office Mail Code: 09-4667

• Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
• Employment Services is not responsible for any issues or delays caused by an applicants computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• Your application should highlight all relevant education training and experience and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
• Application information must be current concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
• A resume may be included with your application however it will not substitute for the information requested on the application.

SUPPLEMENTAL QUESTIONNAIRE

Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked Supplemental Questions. Please be descriptive in your response.

Note:Responses of See Resume or See Application or copy and paste of work experience are not qualifying responses and will not be considered.

• Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicants computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• The supplemental questions are designed to elicit specific information regarding a candidates experience education and training. Responses should be consistent with the information on your application and are subject to verification.
• Please provide place of employment pertinent dates and concise descriptive and detailed information for each question.
• If a job included responsibilities applicable to several questions separate the different functions of the job to answer all the questions completely.
• Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
• If you have no experience write no experience for the appropriate question.
• For many individuals it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
• If the Supplemental Questionnaire is used in the Formula Rate exam failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire the candidates application and/or attachments will not be reviewed therefore a candidates responses to the questions should be accurate thorough detailed and complete.

FORMULA RATE EXAMINATION (Weighted 100%)

All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.

This examination will evaluate the relevance level recency progression and quality of candidates education training and experience. The candidates application or other materials will not be included in this examination. Therefore the candidates responses to the supplemental questionnaire should be thorough detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.

All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.

FREQUENTLY ASKED QUESTIONS

Clickherefor Frequently Asked Questions (FAQs)

For information regarding County jobs:

Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives backgrounds abilities and diverse dimensions of our employees and residents. Through transparency courage innovation and trust we are committed to advance equity and transformational change.

We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process please contact our Disability Compliance Office at or CA Relay 711. For more information visit:Reasonable Accommodation Requests - Job Applicant Instructions