Call Center Representative (Telecom)

Saint Charles, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Its more than a career its a calling.

MO-SSM Health St. Joseph Hospital - St. Charles

Worker Type:

Regular

Job Highlights:

3:00PM-11PM
Evening Shift
Rotation of every other weekend
Answering phones plus able to multitask.
Comfortable with using PA System calling Emergency Codes & procedures
Dispatching security & monitoring multiple alarms and security cameras.

Job Summary:

Answers incoming calls and performs triage of inquiries.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
Collects relevant caller data to assist with measurement tracking and reporting activities.
Track inquires questions and answers and provide resolution.
May perform clerical or administrative duties.
Performs other duties as assigned.

EDUCATION

High School diploma/GED or 10 years of work experience

EXPERIENCE

No experience required

PHYSICAL REQUIREMENTS

Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
Frequent sitting standing walking reaching and repetitive foot/leg and hand/arm movements.
Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms malfunctioning machinery etc.
Frequent keyboard use/data entry.
Occasional bending stooping kneeling squatting twisting and gripping.
Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

None

Department:

Operators - St. Joes St. Charles

Work Shift:

Evening Shift (United States of America)

Scheduled Weekly Hours:

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Flexible Payment Options:our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned unpaid base pay(fees may apply)before payday.
Upfront Tuition Coverage:we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race color religion national origin age disability sex sexual orientation gender identity pregnancy veteran status or any other characteristic protected by applicable law. Click here to learn more.

Required Experience:

Unclear Seniority

Its more than a career its a calling.MO-SSM Health St. Joseph Hospital - St. CharlesWorker Type:RegularJob Highlights:3:00PM-11PMEvening ShiftRotation of every other weekendAnswering phones plus able to multitask. Comfortable with using PA System calling Emergency Codes & proceduresDispatching secur...