Technology Support [Multiple Positions Available]
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Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
DESCRIPTION:
Duties: Develop implement deploy and support the Home Lending suite of applications. Minimize application outages meet required service levels prioritize workload and provide 24x7 coverage on a rotation for the production application. Debug logs troubleshoot code to provide quick workarounds and minimize business impacts. Perform daily monitoring of batch processes Secure File Transfer Protocol processes and application health and work with developers to resolve ongoing issues. Perform impact analysis to ensure alignment with firm standards escalate business impacting incidents to management and provide timely updates. Perform root cause analysis of production issues and provide permanent solutions to prevent recurrences. Triage issues with the infrastructure team partner systems and internal and external vendors for ongoing production items and new implementations. Address user queries regarding production access issues and application functionality. Perform analysis of application data and report discrepancies to the business team. Design develop and review critical applications including flow charts functional diagrams and documentation. Implement monitoring and increase efficiency by eliminating manual tasks by automation and developing tools and processes. Conduct meetings with the business to understand production requirements and create pseudo-code. Perform continuous improvement unit testing and tracking of defects and enhancements.
QUALIFICATIONS:
Minimum education and experience required: Bachelors degree in Management Information Systems Information Technology Business Administration or related field of study plus 5 years of experience in the job offered or as Technology Support Computer Programmer Software Developer IT Consultant or related occupation.
Skills Required: This position requires five (5) years of experience with the following: Level2 support. This position requires any amount of experience with the following: one or more programming languages including Progress 4GL/OpenEdge Unix AWS and Python; development toolset to design develop test deploy maintain and improve software; cloud deployment monitoring and analysis tools such as Kubernetes Prometheus Elasticsearch Grafana Kibana Splunk and Dyna Trace; relational databases such as Oracle Sybase Cassandra and Hadoop; public and private cloud technology such as AWS; batch processing tools such as Control-M(BMC Remedy) ESP TWS CRON and Autosys; complex end to end business flows; triage issues based on symptoms; file moving technologies such as MFTS SFTP and FileMover; Middleware including Weblogic Apache Tomcat Web Services MQ-Series and KAF; ITIL including Incident and Change Management; Using Business Intelligence(BI) reporting tools such as BO Report Crystal Report or Tableau; tracking defects continuous improvement and automation of manual tasks; managing outages evaluating service-levels for business impacts and prioritizing incidents; managing DR SR activities for applications.
Job Location: 1111 Polaris Parkway Columbus OH 43240.
Key Skills
- Computer Science
- SQL
- Active Directory
- Customer Service
- Incident Management
- Access Points
- OS
- Asset Management
- Linux
- VPN
- User Accounts
- Desktop
- Backup
- Technical Support
- Application Support
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
