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• Oversee the Fire Sprinkler Department including inspections service and installations while working closely with the Fire Alarm Project Manager to coordinate fire alarm inspections service and installs.
• Ensure that all Quote Requests and Inspections are completed accurately and closed out in a timely manner.
• Responsible for the financial performance of the assigned department including Profit & Loss (P&L) statements gross revenue gross margin and overhead.
• Communicate and strategize with management regarding financial performance growth strategies staffing needs and overall departmental goals.
• Ensure proper execution of internal workflows field operations quality assurance/control and compliance with all safety regulations and local state and federal guidelines.
• Achieve departmental objectives through continuous improvement of operations processes and personnel performance.
• Maintain appropriate staffing levels based on workload and bid projections; partner with Human Resources for talent acquisition and development.
• Oversee proper use maintenance and repair of company assets including tools equipment and fleet vehicles in coordination with Purchasing and Fleet departments.
• Establish ongoing training programs for Inspectors and Installation Department staff covering all types of Fire Alarm systems installation procedures customer service skills and operational tools such as Outlook.
• Conduct ride-alongs and spot checks with field Technicians to monitor work quality ensure compliance with codes and standards improve customer satisfaction and identify training opportunities.
• Review and optimize Technician routes for efficiency and provide training to CSR and field staff on effective scheduling practices.
• Conduct monthly shop meetings and Safety Toolbox Talks with field and office personnel.
• Attend and monitor project meetings ensuring coordination and communication between Sales Operations and other departments for scheduling materials and project execution.
• Oversee coordination and completion of inspections service jobs and final commissioning with AHJs Owners Engineers and Contractors.
• Ensure timely and accurate communication between Operations and Billing for proper invoicing practices.
• Handle all Operations-related disputes including customer concerns and billing discrepancies in a professional and timely manner.
• Address all personnel issues within the Operations Department including performance evaluations coaching and disciplinary actions when necessary.
• Meet regularly with customers to obtain feedback and identify opportunities for improvement across the Inspection Installation and Service Departments.
• Evaluate manpower requirements and make recommendations to management regarding staffing changes; responsible for hiring within the Operations Department.
• Collaborate with Technicians Inspectors and Field Engineers to maintain accurate truck inventories and establish minimum inventory levels with automated reorder points.
• Create performance metrics to track achievements and provide weekly progress updates to the Management Team.
• Partner with Account Managers to ensure confidence in the Operations Departments ability to resolve issues promptly and professionally.
• Promote ongoing professional development and continuing education opportunities for team members.
• Conduct performance evaluations that are timely detailed and constructive.
• Perform other duties as assigned by management.

• Minimum of 10 years of Fire Life Safety Industry experience (specifically within Fire Suppression) required.
• FAL RME-I or NICET is a plus but not required
• 10 years of professional computer skills preferred.
• 10 years Supervisory experience preferred.

• Adheres to the Code of Conduct Confidentiality Agreement and Company Safety Policy.
• Performs other duties as assigned.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to access and navigate the production facility.
• Must be able to lift 15 pounds at a time.

Benefits and Perks:

• Excellent pay

• Medical dental vision

• Company paid life insurance

• Company paid short-term disability

• 401K with employer match

• Paid vacation and company holidays

• Training and Career Development

• Company vehicle (if job applicable)

• Immediate qualification for theALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire and Safety is an Equal Opportunity Employer