Sr. Executive Service Coordinator Medical Services

Objective

To provide & coordinate medical services to ensure highest standards of patient care. Maintain paper-based and electronic information for inpatients in a timely complete and accurate state at all times. Work as an integral part of the team by providing administrative support and acting as liaison between clinicians and Health Information Services.

Principal Accountabilities :

Principal Accountabilities

(A) Strategic

Implementation of hospitals /medical services vision & philosophy.
Supplement/take charge in case the vertical is on leave/absent etc.
Strategic inputs in her/his vertical & should forward recommendation for continuous improvement in the vertical.

(B) Operational

Maintain Records take inputs from the Doctors
Help patients to understand the insurance rules and billing practices.
Work closely between Patients and Doctors for no gaps. Make the patients understand issues if any.
Make sure that people who need immediate care are able to see the doctor without delay.
Handle difficulties in absence of Doctors.
Greeting screening scheduling and directing patients throughout the office
Verifying insurance coverage with patients
Answering and screening telephone calls taking messages providing information checking voice-mails and sending out mail/faxes
Calling and rescheduling patients for missed/no show appointments
Calling patients to remind them of upcoming appointments
Obtaining medical records from referring physicians
Accessing hospital systems to get needed patient records
To help the patients with reimbursement process (document verification physician signature etc)
To complete the discharge process with checks on billing.

Performance Parameters

To facilitate preparation of Discharge summaries a day before actual discharge and submit to consultant for review by 7:00 PM and submission of approved final discharge summary by 10:30 AM in HIS system.
Understanding of the procedures and terms that physicians use.
Maintenance of paper-based health records in complete and accurate manner at all times;
Collection and delivery of records to/from Health Information Services;
Maintenance of accurate and up-to-date log of record movements;
Assistance of identifying doctors responsible for discharge summaries;
Follow up completion of discharge summaries;
Working with the Data Base Collections Manager to have this finalized within two weeks of patient discharge;
Assembly of records in correct forms order both during admission and after discharge;
Filing of loose sheets in health record in a timely manner.

Education

Graduate / Post graduate recognized degree from registered institute.

Experience

A Minimum of 2 year of relevant experience in the concerned specialty in a Super/Multi Specialty hospital is desirable

Knowledge

Quick Thinking Fast Moving with wide spectrum of knowledge.
Strong communication skills.
Conceptual and Analytical skills.
Computer literacy and hands on PC.
Excellent written and oral communication skills including English