Business Support Officer

Business Support Officer 9054 Permanent Contract 37 hours per week (with an option to work Term Time only) 25583 to 25989 per annum Grade D Norwich / Hybrid

Business Support Officer SEND and Inclusion Support Model

The Council has made a considerable investment in Childrens Services ongoing programme of transformation including developing the SEND and Inclusion Support Model which aims to ensure children and young people get the support that they need as early as possible. To support the implementation of this new model we are seeking to recruit six Business Support Officers to support our newly created multi-disciplinary Zone Teams. We are looking for people who have excellent administrative skills and who can communicate effectively to join our team.

As a Business Support Officer in our multi-disciplinary Zone Teams you will support a range of educational professionals who are working with schools to help them be as inclusive as possible. You will arrange meetings with schools prepare meeting agendas record and track actions and attend the Zone Teams weekly meetings to help them manage their activities with schools. You will be part of a wider business support team who will be developing new processes to continuously improve ways of working. You will need to have excellent organisational skills and be comfortable working to tight deadlines.

As the SEND and Inclusion Support Model is a new way of working you will be a forefront of educational change in Norfolk supporting schools the Council and families to work together to support children and young people in Norfolk to flourish.

As this is a new team we are looking for people who:

• Have excellent literacy listening and communication skills
• Are highly organised and have effective time management skills
• Are fully competent working with MS Teams outlook and office applications
• Are highly professional and can manage sensitive information
• Are friendly and approachable

Full training will be provided when you join and you will be supported by an experienced friendly and knowledgeable team.

All our office-based roles are currently hybrid as part of our Smarter Working plans. We anticipate that working remotely will be a key feature of this role but when you work from the office your base will be County Hall Norwich. Our technology platform and equipment are first class enabling you to connect and collaborate remotely or in a hybrid fashion.

The work will be varied but rewarding as you will be part of a team contributing towards positive outcomes for young people.

Before you apply we recommend reading the fullJob Description and Person Specificationto help you demonstrate you meet the criteria.

For an informal discussion contact Debbie Hayward Business Manager at

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time part time remote and hybrid working dependant on your job role and business need.
• Financial benefits such as:
  • Norfolk Rewards our employee discounts programme which helps yousave money on almost anything from everyday groceries and clothes to holidays new technology gym membership trips to the cinema and days out.
  • ABlue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution life assurance death in service payments and dependants pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can also find information on ourTerms and Conditionshere.

Already a Norfolk County Council employee See and apply for internal and external vacancies inmyOracleusing your @ or @ email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 10 November 2025 at 23:55

All other applicants closing date: 17 November 2025 at 23:55