Bell Captain

We are seeking an experienced and customer-focused Bell Captain to join our prestigious hotel in Doha Qatar. As the leader of our bell staff you will play a crucial role in ensuring exceptional guest experiences from arrival to departure.

• Oversee and coordinate the bell staff team providing leadership training and motivation
• Greet guests upon arrival offering a warm welcome and assistance with luggage and transportation
• Manage the efficient handling of guest luggage including storage and delivery to rooms
• Coordinate with other departments to ensure seamless guest services and resolve any issues promptly
• Maintain the cleanliness and organization of the hotel lobby and entrance areas
• Supervise the upkeep and maintenance of hotel vehicles used for guest transportation
• Provide guests with information about hotel amenities local attractions and transportation options
• Implement and maintain high standards of customer service among the bell staff team
• Monitor and manage bell staff schedules to ensure adequate coverage during all shifts
• Handle special requests and VIP arrivals with utmost professionalism and attention to detail
• Conduct regular team meetings and performance evaluations to maintain service excellence

Qualifications :

• Minimum of 2 years of experience in a similar role within the hospitality industry
• Valid drivers license with a clean driving record
• Proven leadership skills with at least 1 year of supervisory experience
• Excellent customer service skills and a passion for creating memorable guest experiences
• Strong communication and interpersonal skills in English; knowledge of Arabic or other languages is a plus
• Proficiency in hotel property management systems (e.g. Opera)
• First aid certification (preferred)
• In-depth knowledge of Doha and its attractions
• Ability to work flexible hours including nights weekends and holidays
• Physical stamina to stand for extended periods walk frequently and assist with luggage
• Problem-solving skills and the ability to make quick decisions in a fast-paced environment
• Professional appearance and demeanor
• Strong organizational and time management skills

Additional Information :

Your team and working environment:
Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry This role offers a unique opportunity to be at the heart of our hotels operations providing critical support to our leadership team. If you thrive in a fast-paced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotels success.

Remote Work :

No

Employment Type :

Full-time