Pharmacy Call Center Technician

Philadelphia, PA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Shift

8am 6:30pm Sunday through Wednesday (1)
8am 6:30pm Saturday through Tuesday (1)

Duties

The pharmacy technician supports the organizations mission and purpose by providing front-line customer support for a diverse portfolio of customers. This individual will be responsible for handling inbound telephone inquiries from members pharmacies and prescribers in our National Customer Care Center. Consistently meet established productivity schedule adherence and quality standards.

Specific Responsibilities:

Provide real-time support to pharmacies with point of service inquiries.
Educate prescribers on formulary and prior authorization processes.
Enter customer data and other relevant information into our documentation tool.
Assist members with pharmacy benefit inquires.
Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.
Effectively communicate issues and resolutions to customers and appropriate internal staff.

Skills:

3 to 5 years Recent PBM and/or pharmacy experience

Education:

HS Diploma/GED
Bachelors Degree or equivalent experience preferred Pharmacy Technician Certification (PTCB NCCT or ExCpt) preferred.

Shift 8am 6:30pm Sunday through Wednesday (1) 8am 6:30pm Saturday through Tuesday (1) Duties The pharmacy technician supports the organizations mission and purpose by providing front-line customer support for a diverse portfolio of customers. This individual will be responsible f...