DCPS ASPEN TrainerQA SME Senior

Washington DC, WA - USA

Monthly Salary: Not Disclosed

Posted on: 04-11-2025

Vacancies: 1 Vacancy

Job Summary

Hello There

My name is Amit Kumar and I serve as the Sr. Technical Recruiter at Kanak-IT INC. I am reaching out to share an excellent career opportunity for the role of DCPS ASPEN Trainer/QA SME Senior with our esteemed client. If you are interested then please share your updated resume at .

Position: DCPS ASPEN Trainer/QA SME Senior

Location: Onsite Washington DC

Duration: Long Term

(Candidates local to DC MD and VA Only)

Brief Description:
The Senior Software Trainer and Quality Assurance Analyst is a hybrid training/QA role that is uniquely designed to provide schools with expert knowledge and training on the Districts Aspen SIS functions and support the DevOps team in testing.

CONTRACT JOB DESCRIPTION:

Responsibilities

The Senior Software Trainer and Quality Assurance Analyst is a hybrid training/QA role that is uniquely designed to provide schools with expert knowledge and training on the Districts Aspen SIS functions and support the DevOps team in testing and validation new SIS features. The analyst is responsible for providing virtual and in person training and support to schools and central office users. They will provide virtual and in person support and training in addition to telephone and email support to the end-user community. This role provides resolutions for users walks the user through a series of steps to determine the cause of a problem updates systems to reflect users requests and creates training resources to support the ongoing use of the system. The role ensures problem ownership and promotes end-user satisfaction.

Specific Duties
1. Create and maintains training resources (manuals reference guides webinars websites) to support ongoing training using a number of mediums: PowerPoint video Captivate Word SharePoint etc.
2. Provide virtual and in person training to central office and school-based staff (both at central office and at schools)
3. Interface with other teams on behalf of the training team to improve processes and relationships
4. Serve as the Tier II point of contact for support to resolve Aspen SIS user issues
5. Deliver the highest level of customer service to users
6. Log user inquiries in a ticket tracking system. Daily reviews any open issues or requests from end-users and follow-up accordingly.
7. Determine nature of obstacles and best DCPS staff to resolve tracks and
10. Support and carries out the Chancellors mission to transform DC Public Schools and close the achievement gap.
11. Perform other related duties as assigned

Duties for this role will also include:

1. Identifying and communicating with key stakeholders.
2. Gathering reviewing and analyzing business needs.
3. Liaising between various business departments and groups.
4. Assessing options for process improvement and testing of applications as needed.
5. Maintaining documentation regarding various projects processes and operations.

Required Skills and Experience
1. Required: 5 consecutive years of experience training users in Aspen SIS or other student information systems within DCPS or other educational settings.
2. Required: 2 years familiarity with help desk ticket tracking systems (Remedy HEAT etc.).
3. Required: 4 years of thorough knowledge of Aspen SIS capabilities
4. Required: 10 years providing excellent customer service communication interpersonal skills (both written and verbal) with emphasis on providing high quality customer service within a team environment
5. Required: 5 years producing training materials using video Word PowerPoint Captivate
6. Ability to maintain professional communication skills when under pressure and exhibit a high level of patience.
7. Required: Must have a wide range of skills and knowledge in computer software and an understanding for network applications.
8. Required: Must have exposure to or experience in the education sector preferred.
9. Ability to quickly learn new processes and procedures
10. Ability to work independently in a fast-paced environment
11. Must be extremely well organized and detail oriented

Skill	Required / Desired	Required Years Experience	Candidate Years Experience
Bachelors degree in IT or related field or equivalent experience	Required	5
Excellent customer service communication interpersonal skills (both written and verbal)	Required	12
Ability to maintain professional communication skills when under pressure and exhibit a high level of patience.	Required	12
Must have a wide range of skills and knowledge in computer software and an understanding for network applications.	Required	10
Producing training materials using video Word PowerPoint and Camtasia or Captivate	Required	10
SME in complex enterprise level projects	Required	5
Must have exposure to or experience in the education sector preferred.	Required	4
Must have knowledge of Adobe Captivate.	Required	4
Help Desk ticket tracking systems (remedy HEAT etc.)	Required	4
Student Information System - SIS capabilities	Required	4
5 consecutive years of experience training users in Aspen SIS or other student information systems within DCPS or other educational settings.	Highly desired	5