Customer Service Representative

Muhlenberg County, KY - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

As a Customer Service Representative in the real estate industry you will serve as the primary point of contact for clients prospects and internal stakeholders ensuring a seamless and professional experience throughout the property buying selling or leasing journey. This role is critical in building trust fostering long-term client relationships and supporting the sales team by providing timely accurate and empathetic service. You will manage inquiries coordinate appointments maintain client records and assist with documentation all while upholding the highest standards of confidentiality responsiveness and professionalism. Your ability to communicate clearly solve problems efficiently and adapt to fast-paced environments will directly contribute to client satisfaction and the overall success of the brokerage.

Responsibilities

Respond promptly and professionally to client inquiries via phone email and live chat.
Schedule and coordinate property viewings consultations and closing appointments.
Maintain and update client databases and CRM systems with accurate up-to-date information.
Assist clients with pre-qualification processes document collection and follow-up tasks.
Serve as a liaison between clients real estate agents attorneys lenders and other service providers.
Handle sensitive client information with discretion and in compliance with privacy regulations.
Prepare and distribute marketing materials property listings and transaction-related documents.
Monitor and escalate urgent client concerns to the appropriate team members on time.
Support post-sale services including move-in coordination and client feedback collection.
Contribute to improving customer service processes through feedback and performance insights.

Requirements

High school diploma or equivalent; associates or bachelors degree in Business Communications or a related field is a plus.

Proficiency in CRM platforms (e.g. Salesforce Follow Up Boss or similar).

Strong written and verbal communication skills with a professional client-focused demeanor.

Excellent organizational and time management abilities with attention to detail.

Ability to multitask in a fast-paced deadline-driven environment.

Basic knowledge of Microsoft Office Suite (Word Excel Outlook).

Commitment to confidentiality integrity and ethical conduct.

Willingness to work flexible hours including evenings and weekends as needed.

Benefits

Paid Time Off

Life Insurance

Health Insurance

Dental Insurance

Vision Insurance

Required Skills:

Knowledge of office management systems and procedures Working knowledge of office equipment like printers and fax machines Proficiency in MS Office (MS Excel and MS PowerPoint in particular) Excellent time management skills and the ability to prioritize work Attention to detail and problem solving skills Excellent written and verbal communication skills

This is a remote position. As a Customer Service Representative in the real estate industry you will serve as the primary point of contact for clients prospects and internal stakeholders ensuring a seamless and professional experience throughout the property buying selling or leasing jou...

This is a remote position.

Responsibilities

Respond promptly and professionally to client inquiries via phone email and live chat.
Schedule and coordinate property viewings consultations and closing appointments.
Maintain and update client databases and CRM systems with accurate up-to-date information.
Assist clients with pre-qualification processes document collection and follow-up tasks.
Serve as a liaison between clients real estate agents attorneys lenders and other service providers.
Handle sensitive client information with discretion and in compliance with privacy regulations.
Prepare and distribute marketing materials property listings and transaction-related documents.
Monitor and escalate urgent client concerns to the appropriate team members on time.
Support post-sale services including move-in coordination and client feedback collection.
Contribute to improving customer service processes through feedback and performance insights.