Customer Support Agent

Manila - Philippines

Monthly Salary: USD 700 - 700

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Job Title: Customer Support Agent (Full-Time)

Location: Remote

Schedule: 5 Days a Week 8 Hours per Day

About Us:

We are a fast-growing book publishing company dedicated to delivering exceptional literary experiences and top-tier customer satisfaction. We value smart proactive team members who take ownership and drive solutions.

Role Overview:

Were seeking a sharp proactive and reliable Customer Support Agent to join our team. This role is ideal for someone who not only excels in providing top-tier customer service but also thinks critically spots issues before they escalate and takes initiative to find solutions. Youll be supporting customers across our online platforms including our website Amazon and Shopify store.

Key Responsibilities:

Respond to customer inquiries via email chat and support systems (primarily through Gorgias).
Handle order-related issues refunds shipping delays and product queries with professionalism and urgency.
Identify patterns in customer feedback and suggest process or content improvements.
Escalate complex issues when needed but aim to resolve the majority independently.
Maintain organized records of customer interactions in Gorgias and other systems.
Coordinate with internal teams to streamline support processes and enhance the customer experience.

Requirements:

2 years in a customer support role ideally in e-commerce or publishing.
Hands-on experience with platforms like Shopify Amazon Seller Central and Gorgias (Zendesk experience is a plus).
Strong written and verbal communication skills in English.
High attention to detail and strong problem-solving ability.
Proactive mindset able to work independently think critically and take initiative.
Tech-savvy and comfortable learning new tools and workflows quickly.

Schedule & Compensation:

Full-time 5 days a week 8-hour shifts
Competitive compensation based on experience

Required Skills:

Customer Service Customer Support Email Support Chat Support Gorgias E-commerce Publishing Shopify Amazon Seller Central Zendesk English Verbal Communication Written Communication Problem-Solving Ability Tech-savvy Active Listening Product Knowledge Attention to Detail

This is a remote position. Job Title: Customer Support Agent (Full-Time) Location: Remote Schedule: 5 Days a Week 8 Hours per Day About Us: We are a fast-growing book publishing company dedicated to delivering exceptional literary experiences and top-tier customer satisfaction. W...