Manager, Document Service Center
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Job Location:
Parsippany, NJ - USA
Yearly Salary:
$ 88000 - 100000
Posted on:
04-11-2025
Vacancies:
1 Vacancy
Job Summary
Wyndham Hotels & Resorts is now seeking a Manager Document Service Center to join our team at the Parsippany - 22 Sylvan Way location in Parsippany New Jersey.
Why Wyndham
By joining Wyndham Hotels & Resorts you will play an integral role in our mission to make hotel travel possible for all. Youll be part of the largest hotel franchise company in the world where we strive to deliver the best value to our owners and guests. Most importantly youll be entrusted to live our unique Count on Me culture set by our core values of integrity accountability inclusive caring and fun. At Wyndham we provide all team members the opportunity to grow through best-in-class training and career development leadership training mentorship opportunities and educational support. Supporting our team members is a top priority which is why we offer competitive compensation and benefits vacation team member appreciation days workplace flexibility and much more. At Wyndham Hotels & Resorts we value and embrace a culture of diversity equity and inclusion that supports team members of all backgrounds and experiences. We cant wait to welcome you!
The Role
Manage day-to-day operations of the Document Service Center ensuring processes are in compliance with Wyndhams Document Management Policies and Procedures including but not limited to the classification storage retrieval and proper disposal of physical and electronic records in accordance with company policies legal requirements and industry standards. This role plays a key part in ensuring that all documentation is accurate secure accessible and maintained in compliance with applicable records retention schedules and confidentiality guidelines.
What youll do
Serve as the global system administrator for the electronic document management system (EDMS) including user access control process document uploads and configuring document types or templates:
- Ensure new users receive the necessary access for their roles removing users access when required monitor Service Desk tickets related to EDMS.
- Train staff on records management policies procedures and systems.
- Maintain upload and oversee the accurate processing of executed amendments agreements notices EDMS.
- Monitor and resolve service desk tickets or system issues related to system access and document control.
- Validate all scanned documents to ensure content is correct.
- Responsible for the production of reporting of system transactions.
Responsible for managing document retrieval retention and disposal processes while ensuring compliance and supporting audits.
- Respond to document retrieval requests and fulfill information audits or legal discovery requirements
- Coordinate off-site storage and retrieval of archived records as needed
- Ensure proper disposal of records in accordance with retention schedules and secure destruction protocols
- Provide timely and accurate documentation to support internal and external audits ensuring adherence to SOX policies and procedures
- Maintain confidentiality and safeguard sensitive and proprietary information
Oversee end-to-end relationship management with the EDMS vendor ensuring effective collaboration system performance and alignment with organizational goals:
- Serve as the primary point of contact between WHG and the EDMS vendor.
- Schedule regular check-ins review meetings and strategic alignment sessions.
- Ensure timely escalation and resolution of issues and system enhancements.
Youll be successful if you have
- Demonstrates strong self-discipline and exceptional attention to detail.
- Familiarity with document management systems (e.g. SharePoint Salesforce etc.).
- Proficient in Microsoft Office Suite and other relevant software.
- Understanding of document retention policies legal requirements and data privacy regulations.
- Highly organized with a strong focus on accuracy and personal accountability.
- Ability to manage multiple tasks and prioritize effectively.
- Has demonstrated sense of urgency about job tasks.
Required Qualifications/Experience
- Associates or Bachelors degree in Business Administration Library Science Information Management or related field preferred. Certified Records Manager (CRM) is a plus.
- 2 years of experience in document or records management preferably in a regulated or highly confidential environment.
- Experience with document scanning imaging systems or records digitization projects.
Company Overview
Wyndham Hotels & Resorts is the worlds largest hotel franchising company by the number of properties with approximately 9200 hotels across over 95 countries on six continents. Through our network of approximately 872000 rooms appealing to the everyday traveler Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany N.J. with offices around the world in London Shanghai Buenos Aires Dubai and more Wyndham employs more than 2000 corporate team members worldwide who are dedicated to the Companys mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brandsthink household names like Wyndham La Quinta Ramada Days Inn and Super 8Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture commitment to flexibility and core values of Integrity Accountability Inclusivity Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.
Job Location: Parsippany - 22 Sylvan Way22 Sylvan WayParsippanyNew Jersey07054
Employment Status: Full-time
Compensation & Benefits
For U.S. based positions only the expected pay range for this position is $88000 - $100000annually.
Wyndham Hotels & Resorts carefully considers a wide range of factors when determining compensation such as work location background experience and performance. Compensation decisions are dependent on the facts and circumstances of each case.
In addition to the base pay this role is eligible to receive an incentive payment pursuant to the Annual Incentive Plan with a 15% annual target subject to the terms of the Plan.
Wyndham Hotels & Resorts is committed to attracting motivating and retaining talented team members who align with our companys core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:
- Health insurance with HSA and FSA options
- Dental insurance
- Vision insurance
- Life/AD&D insurance
- Short- and Long-Term Disability coverage
- 401(k) with generous company match
- Vacation time- Accrue 2.019hours of paid vacation per week
- Paid holidays- 11 Core Scheduled Paid Holidays with potential additional paid days off as business operations and the calendar permit (e.g. in 2025 there is an additional 8 days of paid company closure).
- Paid sick leave accrued as state and local laws require
- Additional paid time off in the form of one volunteer day bereavement time as well as jury duty time.
Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. More information can be found on Our BenefitsPage. Wyndham Hotels & Resorts reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.
We are accepting applications for this position through 12/01/2025.
Required Experience:
Manager
Key Skills
- B2C
- Facilities Management
- Ado
- Bus Driving
- Application Support
- Arabic Cuisine
About Company
Wyndham Hotels & Resorts COMPANY OVERVIEW: Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experien ... View more
