Customer Experience Insights & Analytics Program Manager
Share
Job Location:
Yearly Salary:
Posted on:
04-11-2025
Vacancies:
1 Vacancy
Job Summary
Job Overview
Youll lead Marvins Voice of the Customer (VOC) programcollecting customer feedback analyzing it and turning it into insights that help improve the business. Youll manage everything from surveys and data tools to sharing findings with leadership and helping teams act on them. Your work will help Marvin become even more customer-focused.
Youll collaborate with teams across the companySales Service Marketing Logistics Operations and moreto make sure the insights you deliver are useful repeatable and drive real change.
Highlights of your role
Program Leadership
- Own the VOC program and make sure it runs smoothly and improves over time.
- Plan and manage surveys dashboards reports and stakeholder communications.
- Lead improvements in tools processes and how teams work together.
- Build a roadmap for future upgrades and new ways to listen to customers.
- Handle budgets timelines and project communications.
Working Across the Company
- Build strong relationships and trust with internal teams.
- Explain and defend your methods and insights clearly.
- Advocate for the customer and help build a customer-first culture.
- Work with teams to make sure insights are practical and actionable.
- Eventually grow and lead a team to expand VOC efforts.
Survey Management
- Run regular customer satisfaction surveys.
- Communicate survey plans internally and externally.
- Handle everything from survey design to data collection and tech integration.
- Analyze results and share findings through reports and presentations.
Creating Deliverables
- Turn data into storiesdashboards reports videos and more.
- Combine different types of data (customer financial operational) to find patterns.
- Create tools like customer personas journey maps and service blueprints.
- Continuously improve deliverables based on feedback and needs.
Youre a good fit if you have (or if you can)
- Are a strong leader who can manage analysts and researchers.
- Can work independently or as part of a team.
- Are proactive detail-oriented and a great communicator.
- Know how to find patterns in customer data and turn them into useful insights.
- Can present findings clearly to different audiences.
- Are comfortable with change and enjoy experimenting to improve things.
- Can wear many hatsCX research strategy communication project management and design.
Also want to make sure you have
- 3 years building and running VOC programs.
- 5 years leading insights projects and working with stakeholders.
- 7 years in analytics research or insights roles.
- A degree in marketing business research design or a related field.
- Strong storytelling and presentation skills.
- Experience with customer financial and operational metrics.
- Ability to manage multiple projects at once.
- Passion for meaningful work and helping a 100 year-old company grow.
Bonus Points
- Consulting or program management experience.
- Familiarity with BI tools like Qlik Tableau or Power BI.
- Experience in B2B2C or manufacturing environments.
We invite you to See Yourself at Marvin
From people to products Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company you belong to a community full of opportunities.
For more than a century weve been at the forefront of designing building and engineering premium award-winning products. Today Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row in 2024 and 2025. With operations in 19 cities across North America we manufacture Marvins quality products including Infinity Replacement Windows and Doors and TruStile Doors. Together we uphold our values and foster a culture where safety and the wellbeing of our people comes first.
We take a better living approach with benefits to support you at work and beyond. From day one you will enjoy health insurance paid holidays paid parental leave a 401(k) retirement savings match and more!
Some of our unique and most popular benefits include:
- $300 annual wellbeing account to spend on what helps you feel happy healthy
- Better Living Day! (a paid day off to go have some fun)
- Annual profit sharing recognizing everyones contribution to Marvins success
- Giving at Marvin participate in organized volunteer opportunities
- Brighter Days Fund financial support from your colleagues and the Marvin family during personal hardships
Join the more than 8000 Marvin team members to experience these benefits and more. Apply today!
Marvin is an Equal Opportunity Employer
Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at .
Compensation
Required Experience:
Manager
Key Skills
- Adobe Analytics
- Data Analytics
- SQL
- Attribution Modeling
- Power BI
- R
- Regression Analysis
- Data Visualization
- Tableau
- Data Mining
- SAS
- Analytics
About Company
Marvin creates windows and doors inspired by how people live. Explore our product lines and enhance your new construction, remodel or replacement project.
