About the Role:

Grade Level (for internal use):

The Role: Assistant Manager Client Support (Panjiva)

Team:

The S&P Global Market Intelligence Client Services teamis a part of theCME Groupwithin S&P Global Market Intelligence. As a teamour goal is to deliver an exceptional client experienceto support sales and retention effortsworking closely withcommercial teams product content technical and with our CS counterparts around the globe to ensure that our clients are supported around the clock.

As anAssistantManager you will leada diverse and energetic team ofCSassociates to support them in their rolesandprovide guidance on their career development with will work closely with CS Managers regionally and globallyon projects such as coverage trainings automation improving operations/processes and more.

Impact:

• Client Services Excellence: Ensureclient retentionisachievedbasedon best-in-class survey favorability targets set by the business to measure client satisfaction on Quality and of our Commercial vision and cultural values.
• Showcase our Data and industry Expertise lead the training efforts for the CS teams in Manila and ensure 24x7 client support coverage on phonechatand emails.
• Development and talent retention: Be an active member of the recruitment cycle set high people standards coach for highperformanceand export talent.
• Develop and manage the support team to ensure that associates meet/exceed their client satisfaction andproductivity-relatedKPIs. Also ensure that your direct reports have thenecessary tools trainingand support to become experts on the CIQ and CIQ Pro platforms Exceldataand research.

Whats in it for you

• Lead and developmembers of the Panjiva Client Services team
• You will have a prime opportunity to contribute to thought leadership as we go about the transition toCapital IQ Pro.
• This position will be working with multiple levels of the team. Due to frequent interactions with Data and Product Management Relationship Management Sales and MarketingTeams this is a highly valuable role with growth potential. Global nature of the role: work with clients and internal colleagues from around the world.

Responsibilities:

• Ensure the highest levels of client satisfaction and other KPIs are achieved in relation to the yearly team and global goals.
• Maintain and create performance and productivity reports.
• Talent and performance management: Set high people standards coach for high performance and export talent. Create and sustain strong competencies across APAC Client Services building autonomyempowerment and accountability.
• Identify training needs design curricula deliver and administer team trainings. Ensure that the team has the necessary toolstraining and support to become experts on the functionality data and research.
• Client Services managers must understand client applications and needs when making policy decisions.
• Talent acquisition: Be an active member of the recruitment cycle. Recruit and onboard associates on an as-needed basis.
• Ensure that there are no coverage gaps.
• Facilitate product and system migrations.
• Role Modeling: Display the attitude values and practices that support the process of continuous learning and development for you and your team members. Professional development includes team building time management and skills required to progress your and your direct reports career.

What We Are Looking For:

Basic Qualifications:

• Minimum BSc or BA degree. Familiarity and interest in financial markets.
• At least 2-3 years of experience in supporting Panjiva products
• Passionate about product and customer support including delivering training to end-users.
• Experience as a team leader or manager including experience in recruiting conducting performance reviews advising staff and assisting with professional growth and developmentwould be an advantage. Mentoring and coachingskills to groomassociates to be better versions of themselves.
• Excellent communication skills both written and verbal (English) training and presentation skills
• Good working knowledge of Excel and other Office applications.
• Ability to effectively multi-task in a fast-paced environment and must possess the ability to work independently and to be a self-starter. Must have strong organizational and time management skills.
• A team player who is willing to take on a wide variety of tasks.
• Solution-oriented: Detail-oriented and possesses strong critical thinking skills.
• Flexible to work on varying shifts.
• Required: Experience in leading a Client Support team/Experience in mentoring and coaching associates; Intermediate knowledge on Finance and the markets; ability to train on product functionality and processes.
• Background/strong knowledge of S&P Global Market Intelligence products and services.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

Manager