Support Technician

SUPPORT TECHNICIAN

Onsite - Fort Collins CO

WHO WE ARE

Open Approach is a values-driven client-focused IT services company based in Burlington Vermont. We deliver exceptional managed technology and phenomenal client support to organizations across New England and beyond. Our focus is on long-term partnerships built on trust transparency and shared success not sales quotas.

We earn our clients business every month by staying relentlessly focused on their success. From the very first interaction to ongoing evolution we design seamless experiences grounded in understanding integrity and practical solutions. We believe in making thoughtful informed decisions even in uncertain situations and creating lasting impact instead of quick fixes.

At our core we value equity humility excellence accountability innovation and openness. These guide everything we do from how we collaborate internally to how we support clients through complex technical challenges.

We are continually refining our team enhancing our capabilities and investing in talent to drive forward meaningful change. We embrace candid feedback own our outcomes and strive to improve every day. If that sounds like the kind of company you want to grow with we would love to hear from you.

THE IDEAL CANDIDATE

We are looking for an enthusiastic empathetic personable self-driven individual undeterred by the challenges that come with working in a small but growing tech company. Day-to-day tasks can vary significantly; in the morning you could be creating user accounts documenting standard practices and working with users to set up a new computer; by the afternoon you could find yourself sifting through event logs and utilizing the command line in an attempt to find out why a clients network suddenly began dropping connections. If youre a people person and unafraid of fluctuating technical challenges you will thrive!

A successful candidate for this position above all will closely reflect the values that we have built this company upon: honesty integrity and an ambition to continually improve every aspect of our work.

While we seek applicants that have studied computer science of one sort or another we are primarily interested in a range of qualities and aptitudes that we know shape the right person for this position.

Specifically these attributes of interest would include aspects such as:

• The ability to communicate effectively both verbally and in writing
• An empathetic disposition
• Deep technical aptitude and interest
• Basic level of organization
• Natural curiosity
• A self-starting level of motivation and initiative
• A sense of humor
• Patience

As you can see we are not looking for just anyone. If you are the right person yet dont have all the tech foundation (some is definitely still needed) were happy to train you guide you and help you succeed!

THE SPECIFICS OF THE JOB

Responsibilities:

• Collaborate with coworkers vendors and work directly with End Users via phone email and (occasionally) onsite visits to solve a wide variety of technical issues in Windows and Mac OS X environments
• Work with clients to upgrade optimize and troubleshoot business applications
• Configure user accounts in Active Directory Office 365 and various applications
• Build upon and write new internal and client-facing documentation
• Be willing to take ownership of an issue seeing it through from beginning to end

Job Requirements:

• Must be flexible with on-duty hours as some maintenance activities take place during evenings and/or weekends. There is an On-call rotation
• Excellent written and verbal skills are absolutely imperative (previous customer service experience is a plus)
• Have a good base foundation of tech

Helpful Skills:

• Experience working in Windows and/or Mac OS X operating systems
• Basic understanding of how a client/server network functions
• Basic understanding of printers and print management

BENEFITS

We offer a number of benefits including:

• A generous monthly contribution toward company-provided health dental and/or vision care
• Company-sponsored Life Insurance and STD/LTD as well as Workers Comp
• 401k matching (4% starting day 1)
• 16 days of starting PTO (20 days on your 1-year anniversary) plus Holidays
• Fully paid Parental leave
• Monthly smartphone plan stipend for those on our on-call rotation
  
• Free snacks coffee and a weekly company lunch (for in-office teammates)
• A pet-friendly office

HOW NOT TO APPLY

• Forget to write a good cover letter so that we have no way of knowing how articulate you really are
• Include a lot of grammatical and structural errors in your letter and resume
• Hide your personality so we cant tell a thing about you other than that you are highly efficient in Microsoft Word

Thank you for your interest and best of luck in your search for meaningful work.

Learn more about us at

Required Experience:

Junior IC