Digital Support Consultant

Mater Hospital Springfield is seeking applications for Digital Support Consultant to join us in a permanentfull-time role. Based at our Springfield campus these roles will be part of a landmark moment in Queensland healthcare at Mater Hospital Springfield opening early 2026. As Maters first new public hospital in over 60 years this state of the art facility will meet the needs of the growing Greater Springfield region. With 174 public beds ICU maternity emergency and surgical services its set to care for over 200000 patients annually.

Salary range: $39.79 $44.25 per hour plus superannuation andaccess to not-for-profit salary packaging up to $15900access to many staff benefits!

What youll be doing

As a Digital Support Consultant you will be the first point of contact for Mater staff requiring assistance with digital technologies. You will provide expert support resolve routine issues and escalate complex problems while ensuring a seamless experience for all end users.

• Assist Mater staff with IT faults across software hardware network telephony and audio-visual equipment
• Resolve routine and known digital requests and ensure clear documentation of actions taken
• Escalate complex issues to Digital Support Specialists or senior team members as required
• Perform IT equipment installations upgrades and maintenance according to approved guidelines
• Provide network telephony and mobile device support for routine requests
• Assist with asset management administration and maintain accurate service records
• Support end users via phone in person or messaging platforms including after-hours support on a rotating on-call roster
• Contribute to system upgrades and change implementation projects

About you

You are a client-focused IT professional who enjoys troubleshooting providing support and improving end-user experiences. You communicate clearly work collaboratively and have a strong technical foundation across IT and AV systems.

• Certificate II or III in Information Technology or equivalent work experience is highly regarded
• Strong interest in Digital technology hardware and systems with a desire to learn and develop knowledge
• Knowledge of Microsoft operating systems Active Directory networking and computer/AV hardware
• Strong communication skills and ability to work effectively with all levels of staff
• ITIL V3 or V4 Foundation certification (desirable)

Why join us

Mater is Queenslands largest not-for-profit healthcare provider delivering exceptional care to nearly 700000 patients each year across 11 (soon to be 12) hospitals. Were leaders in healthcare education fundraising & philanthropy and research and its our people who make the difference.

Were looking for passionate individuals to join our team and help shape the future of care. At Mater youll be part of a purpose-driven organisation that values innovation compassion and excellence.

• Increase your take-home pay with generous salary packaging options including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining retail travel accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queenslands Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Applications close on Sunday 16th November 2025. Please note we may contact applicants prior to the closing date please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater please visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.