Client Service Manager Polish speaking
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Job Location:
Monthly Salary:
Posted on:
04-11-2025
Vacancies:
1 Vacancy
Job Summary
If youre looking for a career where you will be respected as an individual and valued for the contributions you make join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further.
Global Payment Solutions (GPS) is made up of almost 10000 people across more than 60 countries. The business is uniquely positioned to help clients make payments across borders across currencies and regulations quickly and efficiently with dedicated country and regional and global support. Our expertise in this area is repeatedly recognised by the industrys most prominent publications and associations with numerous global regional and country awards.
We are currently seeking an individual to join this team in the role of Client Service Manager.
In this role you will:
- Field and resolve basic and complex service inquiries; ensuring timely response and proactive communications until the clients expectations are met.
- Be accountable for client escalations; business-as-usual escalations as well as global service escalations inquiries and/or projects. You will identify and action red flags before they become client-identified issues and coordinate remediation and the communication to clients/internal stakeholders.
- Monitor client case type/activity to identify potential issues and opportunities for improvement. Proactively identify risks and issues as part of complex query oversight.
- Oversee local client-initiated projects; facilitate local completion of global client-initiated projects and engage with Global counterparts for maintenance request client queries and escalations.
- Develop and maintain internal and external contact list.
To be successful in this role you should meet the following requirements:
- Both written and oral fluency in both Polish and English.
- Have experience working within a fast-paced client service-oriented environment with continually changing priorities
- Have an analytical mindset and a desire to solve problems for others.
- Have effective communication and interpersonal skills with experience in interacting cross functional lines and building relationships with internal and external stakeholders with empathy
- Time management and organisation skills with the ability to manage multiple time sensitive tasks.
*Please note: This role is based at the Edinburgh Lochside Way Office. The successful applicant will be required to spend part of their working week at this location. Hybrid working is available but the role holder will need to live within a commutable distance of the aforementioned office.
As an HSBC employee in the UK you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes:
- Private healthcare for all UK-based employees
- Enhanced maternity and adoption pay and support when you return to work
- A contributory pension scheme with a generous employer contribution.
Being open to different points of view is important for our business and the communities we serve. At HSBC were dedicated to creating diverse and inclusive workplaces - no matter their gender ethnicity disability religion sexual orientation or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess please get in touch with our Recruitment Helpdesk:
Telephone: 44
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.
