Product Care Specialist (Mobile Klinik) | Device Refurbishment Centre

Ontario - Canada

Monthly Salary: $ 17 - 18

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

What does it mean to join Mobile Klinik powered by TELUS

Mobile Klinik DRC (Device Refurbishment Centre) is a facility that repairs and restores electronic devices such as smartphones to their original condition. Mobile Klinik DRC is responsible for ensuring that the devices are fully functional and meet the manufacturers standards before they are resold at Mobile Klinik stores.

Whats in it for you

Discounts on the coolest & newest wireless technology here at TELUS
Team Member-led Resource Groups (TRG) support team members who identify as women Indigenous individuals of varying abilities newcomers
Black and LGBTQ2 or are an ally
Flexible & customizable medical vision and dental benefits that include massage
therapy and $5000 for mental health support
Maternity and parental leave topups fertility treatment coverage and gender affirmation coverage
We provide paid training to ensure your success
And so much more

Responsibilities

We provide training on how to:

Receive grade and process bulk shipments of Certified Pre-Owned devices
Identify cosmetic and functional flaws through grading and triage processes
Conduct tests to identify issues with telecommunication equipment
Provide detailed reporting on device grades and failures
Analyze Technical Repair Guides and troubleshoot electronic equipment as per specification
Repair and refurbish electronic equipment according to brand guidelines
Meet productivity targets
Resolve software interface issues
Maintain accurate device records and labeling
Collaborate with team members to share knowledge and experience
Ensure a safe work environment by following regulations and standards

Working hours

Willing to work flexible hours including weekends hours of operation range from 8:00am 6:30pm EST

What you can expect after you apply

Our recruitment process consists of a multi-layered approach during which we are happy to provide accommodations as needed

Base Hourly Pay: $17 - $18

Actual total compensation will be determined based on factors such as knowledge skills performance and experience.

Required Experience:

Description What does it mean to join Mobile Klinik powered by TELUSMobile Klinik DRC (Device Refurbishment Centre) is a facility that repairs and restores electronic devices such as smartphones to their original condition. Mobile Klinik DRC is responsible for ensuring that the devices are fully fun...