Make a difference protect lives and achieve your dreams. Build your career with the industry-leading fire life safety and security company.

Essential Duties & Responsibilities:

• Conduct training sessions across branch locations serving as a dependable and knowledgeable point of contact for user education and ongoing support.

• Provide expert-level support and guidance to end users troubleshooting system issues resolving inquiries and identifying opportunities for process improvement and efficiency.

• Participate in system integration and user acceptance testing (UAT) to validate functionality and performance ensuring a seamless user experience.

• Travel regularly to branch locations to conduct in-person training sessions as well as perform remote training as it relates to before during and after the conversion process.

• Receive training as needed to stay current with system and process updates.

• Monitor the incoming support ticket queue responding to and resolving user inquiries in a timely and effective manner to ensure high-quality support.

• Support users across multiple software systems including but not limited to Sedona Office ServiceTrade and WeSuite helping ensure a smooth transition and strong user adoption company wide.

• Perform other related duties and special projects as assigned to support organizational objectives.

Education & Qualifications:

• High school diploma or equivalent.

• 2 years experience in a training specialist position.

• Sedona Office ServiceTrade and WeSuite experience is required.

• Experience leading training initiatives and supporting organizational change.

• Competence with business technology systems and end-user support.

• Strong problem-solving organizational and analytical skills.

• Excellent communication presentation and interpersonal skills.

• Ability to build trust inspire confidence and work effectively under pressure.

• Demonstrated ability to plan prioritize and manage multiple tasks.

Other Duties:

• Adheres to the Code of Conduct Confidentiality Agreement and Company Safety Policy.

• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Ability to travel regularly including driving or flying to branch locations.

• Capability to stand walk and move around during in-person training sessions.

• Ability to lift and carry training materials or equipment as needed.

• Must be able to adapt to varying work environments and schedules while traveling.

Benefits and Perks:

• Excellent pay

• Medical dental vision

• Company paid life insurance

• Company paid short-term disability

• 401K with employer match

• Paid vacation and company holidays

• Training and Career Development

• Company vehicle (if job applicable)

• Immediate qualification for theALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire and Safety is an Equal Opportunity Employer