Concierge Service Representative (CSR) Remotehybridin-office
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Job Location:
Paramus, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
04-11-2025
Vacancies:
1 Vacancy
Job Summary
The primary role of the CSR will be to create sales opportunities for the Retail Sales team. This will be accomplished by answering inbound calls to Longbridge Financial from customers wanting to obtain information about the reverse mortgage program and by initiating outbound calls to potential customers. The agent should be prepared to make 100 dials per day. They will also be expected to meet business defined metrics of production.
Required Skill Set:
- Answer incoming calls
- Initiate outbound calls
- Create interest in reverse mortgage program
- Qualify customer to meet program guidelines (AGE LTV Homeowner) scripted
- Transfer interested and qualified customer to sales team
- Create appointments for follow up
- Mail information packets to customers
- Update the Sales CRM with notes of each transaction
Qualifications :
Required Experience:
- Basic computer skills (MS Office) 10-key and Soft phone
- Customer service background
- Basic understanding of the reverse mortgage product
- Mortgage industry knowledge
- Bilingual a plus
- Organized performance driven
- Excellent communication skills both written and verbal
- Training will be held in the Houston office.
Additional Information :
- Working in a growing and dynamic industry
- Full benefits: Medical Dental Vision FSA/HSA and wide array of voluntary products and discounts
- 401(k) with company match
- Paid time off
- This is an hourly non-exempt role
- Target base salary range is $20 per hour which is based on various factors including skills and work experience.
- In addition to base salary this role is eligible for a competitive additional compensation program via commissions that is based on individual performance.
- LBF is an EEO/AA/Vet/Disabled Employer
- Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites set the estimated salary not Longbridge Financial.
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Remote Work :
Yes
Employment Type :
Full-time
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About Company
Longbridge Financial, LLC (LBF) is an innovative company committed to responsibly helping senior homeowners reshape their financial future to improve their retirement. Our mission is to be consistently fair, transparent, and professional at all times with our employees, customers, and ... View more
