Coordinator Rider On Ground Ops
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Support day-to-day fleet operations at the zone level by monitoring performance resolving rider issues and ensuring efficient live operations. Act as the primary link between riders dispatch and fleet partners on the ground.
Whats on Your Plate
Monitor live operations to ensure optimal performance across the city/zone.
Track and assess rider performance on a city/zone level.
Manage walk-in queries from riders.
Liaise with fleet partners to ensure smooth communication.
Assist dispatchers with rider-related communication.
Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.
Facilitate feedback loops between riders and management.
Resolve queries and escalations from internal and external stakeholders.
Oversee zonal performance and take corrective actions (Warning Suspension Termination) against low-performing riders.
Investigate rider-related issues raised by customers or vendors.
Perform ad hoc tasks as requested by the line manager.
Qualifications :
What did we order
Education and Experience:
Bachelors Degree
1-2 years of experience in the food/grocery tech industry is highly preferred.
Skills and Competencies:
Ability to multitask and work effectively in a fast-paced environment.
Proficient in Google Suite.
Strong communication skills both written and verbal. English is a must. Arabic is a plus.
Problem-solving skills and a proactive approach to identifying and addressing operational challenges.
Driving License is a must.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Anti Money Laundering
- Lifting Equipment
- Accounts Receivable
- Customer Service
- Apache
- Brand Communications
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
