Expert Service Automation
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Req ID:497531
At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day more than 80 000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.
We are looking for a strategic and technically adeptProduct Ownerto lead our Automation and AI initiatives across IT Operations. This role will drive automation opportunities for incident reduction and service request fulfillment usingPower AutomateAutomation Anywhere andServiceNow Automation. Additionally the Product Owner will be responsible for the roadmap design and performance of theServiceNow Virtual Agent ensuring it delivers a seamless and intelligent user experience.
Key Responsibilities:
Automation & AI Strategy
- Define and prioritize automation opportunities aligned with business goals and operational efficiency.
- Own the product backlog for automation initiatives and ensure timely delivery of high-impact solutions.
- Collaborate with stakeholders across ITSM Infrastructure and Application teams to identify automation use cases.
Incident Reduction & Service Request Fulfillment
- Analyze incident and request data to identify automation candidates.
- Drive implementation of automated workflows using Power Automate Automation Anywhere and ServiceNow Flow Designer.
- Ensure automation solutions are scalable secure and compliant with enterprise standards.
ServiceNow Virtual Agent Ownership
- Define and manage the roadmap for ServiceNow Virtual Agent capabilities.
- Collaborate with UX content and technical teams to design conversational flows that improve user experience.
- Monitor Virtual Agent performance and continuously optimize based on user feedback and analytics.
Product Management & Governance
- Maintain detailed documentation of automation and Virtual Agent features workflows and release notes.
- Establish KPIs to measure success of automation and AI initiatives (e.g. incident reduction % request fulfillment time Virtual Agent adoption).
- Ensure alignment with ITIL processes and enterprise architecture standards.
Required Skills & Qualifications:
- Bachelors degree in Computer Science Information Technology or related field.
- 8 years of experience in IT operations or product management with at least 4 years in automation and AI initiatives.
- Strong experience with:
- Power Automate(Cloud/Desktop flows)
- Automation Anywhere(A360 platform)
- ServiceNow(Flow Designer Virtual Agent IntegrationHub)
- Proven track record of managing product roadmaps and delivering automation solutions in large-scale environments.
- Excellent analytical communication and stakeholder management skills.
Preferred Qualifications:
- Certifications in ServiceNow Automation Anywhere or Power Platform.
- Experience with conversational AI NLP or chatbot design.
- Familiarity with ITIL Agile/Scrum methodologies and enterprise automation governance.
You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!
Important to note
As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.
Key Skills
- Continuous Integration
- APIs
- Automotive software
- Test Cases
- Electrical Engineering
- Junit
- Distributed Control Systems
- Testng
- Java
- Test Automation
- Programmable Logic Controllers
- Selenium
About Company
Leading the way to greener and smarter mobility worldwide, Alstom develops and markets integrated systems that provide the sustainable foundations for the future of transportation.
