Specialist – Business Processes and Training (temporary – 12 months)
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Job Location:
Monthly Salary:
Posted on:
04-11-2025
Vacancies:
1 Vacancy
Job Summary
In collaboration with the Head of Business Processes and Training the Specialist will be responsible for optimizing manuals business processes and training within the Integrated Operations Centre (IOC). Working closely with various teams (crew scheduling maintenance flight dispatch departure control schedule management passenger support etc.) the person will analyze existing processes identify concrete improvement opportunities and adapt manuals processes and training to ensure effective operational coordination and regulatory compliance.
Responsibilities
- Develop a deep understanding of IOC operations.
- Create and update IOC manuals and procedures.
- Analyze model and optimize processes to support strategic objectives.
- Recommend innovative solutions based on industry best practices.
- Lead meetings to document current and future processes.
- Collaborate with IT teams and subject matter experts to validate technological solutions.
- Participate in writing and reviewing procedures with experts.
- Support teams in implementing changes.
- Coordinate the development and delivery of IOC training programs.
- Train coach and evaluate instructors to ensure consistency and compliance in training delivery.
Qualifications :
- Bachelors degree or college diploma in a relevant field.
- Minimum of 5 years of experience in a regulated transportation environment ideally in operations.
- Relevant experience in roles such as airline auditor passenger service supervisor airport trainer etc.
- Ability to analyze complex processes and propose concrete improvements.
- Leadership autonomy and comfort working in a dynamic environment with occasional operational flexibility.
- Knowledge of digital training tools and learning systems.
- Ability to collaborate with diverse teams and adapt to different working styles.
- Experience in project management or change management (asset).
- Knowledge of regulatory standards (e.g. CAR 705) (asset).
- Oral and written fluency in French and English *
*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English both orally and in writing with colleagues customers and other stakeholders in Quebec the rest of Canada and internationally.
Additional Information :
Employment Equity
At Transat we foster an environment where inclusiveness respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women members of visible minorities ethnic minorities aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation please contact us in order to work together in meeting adequately your needs.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Presentation Skills
- Time Management
- Marketing
- Cold Calling
- Microsoft Powerpoint
- Salesforce
- Organization Design
- Public Speaking
- Lead Generation
About Company
Since their beginnings, they have surrounded themselves with the best in order to support thousands of companies in their digital transformation! If you are looking for new challenges and want to participate in a human adventure rich in projects, go is for you! ??
