Senior Technical Analyst

The Service Desk Senior Technical Analyst provides technical leadership to the service desk team. Working closely with the Service Desk Supervisor this role provides support to the Service Desk team ensuring excellent technical support and governance. This role is responsible for incident escalations and root cause resolutions as well as administering Service Desk technology such as managing laptop desktops & virtual environments and Active Directory oversight. The ideal candidate will possess excellent technical knowledge strong analytical skills and a desire to drive for continuous improvements.

• Provide technical support to hospital employees and partners by responding to and resolving incidents requests and inquiries within set SLAs.
• Act as a point of escalation for complex or high-priority incidents ensuring their timely resolution. Partner with teams across ICT to implement resolutions to incidents.
• Oversee Service Desk systems and infrastructure including inTune Autopilot SCCM VMware VDI Images Imprivata and Active Directory. Provide hands-on management guidance and process/policies creation.
• Act as the primary contact for end-user security including patching updates and response to security incidents.
• Administer access control and security policies to ensure the integrity and confidentiality of data.
• Oversee user management tasks such as user account including creation modification and termination.
• Provide Service Desk project support and leadership Partner with ICT teams and departments across the hospital to deliver technical projects.
• Create and maintain documentation including knowledge base articles policies SOP and system configurations.
• Coordinate with relevant stakeholders to implement changes and updates to the service desk environment.
• Continuously improve service desk processes and procedures to enhance efficiency and customer satisfaction.
• Mentor and provide guidance to technical analysts sharing knowledge and best practices helping team improve overall.
• Stay up-to-date with industry trends technologies and best practices to drive continuous improvement

Qualifications :

• Information Technology Degree or Diploma required 
• Minimum of 3 years of progressive experience in the Information Systems field including applications networking operations and telecommunications

• Experience managing and administering of inTune Autopilot SCCM VMware VDI Images and Imprivata required

• Experience in Microsoft 365 administration including group policy management and user management required

• Experience with security patching for Windows and applications required

• Familiar with identifying and responding to IT security incidents preferred

• Minimum of 3 years computer hardware and peripheral equipment trouble shooting and support skills required

• Knowledge of networks (LAN/wireless) and telephony preferred

• Healthcare IT experience preferred

• Experience leading technical projects partnering with stakeholders required

• Excellent verbal and written communication skills
• Proven business analysis and problem solving skills
• Proven superior customer service skills
• Proven technical writing/documentation skills required
• Must be able to work flexible hours as needed
• Must be able to meet the physical demands of the position
• Satisfactory employment and attendance record required

Additional Information :

Hours: Monday to Friday; Various rotating 7.5 hour shifts and every other weekend (Hours are subject to change based on operational needs)

Salary: $37.002 to $42.611 per hour

Date Posted: November 3 2025

Internal Applicants Due By: November 10 2025

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Halton Healthcare is an equal opportunity employer who is committed to integrating diversity equity and inclusion throughout our operations policies and culture. If you are passionate about what you do motivated by a job well done and as committed to excellence quality and patient satisfaction as we are wed like to hear from you. Please attach your current resume directly to this posting.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Halton Healthcare is committed to providing accommodations for applicants with disabilities.  In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation we will work with you to meet your accommodation needs to ensure your equal participation.

The Ontario Public Hospitals Act mandates that hospitals establish health surveillance programs for all individuals working within the hospital. This regulation requires proof of immunity for certain diseases and as a result Halton Healthcare requires all new hires to receive pre-employment medical clearance by our Health Safety & Wellness team prior to their start date as a condition of employment.  This includes demonstrating compliance with Halton Healthcares Immunization Policies.

All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare.  Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Remote Work :

No

Employment Type :

Full-time