Staff Software Engineer- Full stack (JavaPythonReactGEN AI) Min 6- 8 yrs exp

Visas Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the worlds most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants 15k Financial Institutions and billions of everyday people. While working with us youll get to work on complex distributed systems and solve massive scale problems centered on new payment flows business and data solutions cyber security and B2C platforms.

The Opportunity:

We are looking for Versatile curious and energetic Software Engineers who embrace solving complex challenges on a global scale. As a Visa Software Engineer you will be an integral part of a multi-functional development team inventing designing building and testing software products that reach a truly global customer base. While building components of powerful payment technology you will get to see your efforts shaping the digital future of monetary transactions.

Contact Center Technology solutions (CCTS) team is responsible for building innovative communicative solutions using the best in class technology solutions in support of Omni-channel customer experience. The candidate will be involved in day-to-day operational activities across our global contact center infrastructure.

A successful candidate needs to be highly technical with strong development and operations experience. Have hands on experience in defining high-availability elimination of technical-debt. Demonstrated success in building partnerships with business stakeholders and other technology functions such as security operations security and data analytics is required.

The Work itself:

Responsibilities:

Ability to build and support solutions across various contact center channels which includes email chat web portal voice

Hands on support experience ability to review analyze and resolve all the application and user related issues

Ensure all the service-levels associated to resolution acknowledgement and closure are met

Identification of efficiency opportunities in operations and platform utilization

High judgement to handle multiple high priority issues at any given time

Exposure in handling severity issues and driving them to resolution in coordination with multiple technology teams

Ensure that the platforms are 100% secured through daily weekly remediation

Ability to analyze and fix the security vulnerabilities

Daily weekly and monthly report of the vulnerabilities and rate of remediation

Maintain open communication with internal staff and vendors such as product technology support

Comfortable in an environment of rapid change and ambiguity with the ability to make decisions while understanding the risk

Essential Functions:

Demonstrates relevant technical working knowledge to understand requirements.

Identifies and contributes to the development and solution strategies to team members that improve the design and functionality of interface features across one or more project features under minimal guidance.

Applies standard processes on the use of programming languages (e.g. HTML Python/ Java) to write code that fulfills website modification requests and technical requirements.

Collaborates with others to support the piloting of new technology capabilities and features that enhance the user website experience across e-commerce products.

Analyzes bugs for simple issues and applies debugging tools to verify assumptions.

The Skills You Bring:

Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale

Challenge the Status Quo: Comfort in pushing the boundaries hacking beyond traditional solutions

Language Expertise: Expertise in one or more general development languages (e.g. Java/Python React Angular)

Builder: Experience building and deploying modern services and web applications with quality and scalability

Learner: Constant drive to learn new technologies such as GenAI Angular React Kubernetes Docker etc

Partnership: Experience collaborating with Product Test Dev-ops and Agile/Scrum teams

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

Basic Qualifications:
6 years of relevant work experience with a Bachelors Degree or at least 3 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD OR 8 years of relevant work experience.

Preferred Qualifications:
Comfortable in an environment of rapid change and ambiguity with the ability to make decisions while understanding the risk
Bachelors Degree in Computer Science Information Technology or equivalent disciplines with at least 8 years of experience
Have strong knowledge in SDLC execution and delivery understanding with attention to detail around SLA metrics accountability and operational excellence.
A team player who possesses strong interpersonal skills and a demonstrated ability to handle multiple priorities and sustaining a high level of performance when under pressure.
Good interpersonal and collaboration skills are considered essential to the position

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time