About the Role:

Grade Level (for internal use):

About the Role
Join our Service Management team as a IT Service Operations Associate for Lending Solutions responsible for Incident management AWS operations cost management stakeholder engagement change management and AI-powered service optimization. This is a high-impact role interfacing between product engineering and operations in the fast-evolving Lending Solutions landscape.

Key Responsibilities
Incident & Problem Management: Own the full lifecycle of issues including triage RCA coordination and resolution. Leverage ITSM tools like ServiceNow Azure DevOps and Jira to manage workflows and ensure SLA adherence.
AWS operations: Monitoring the AWS infrastructure and ensure reliable and resilient product infrastructure.

Security Champion: Act as a security champion for the segment. Familiarity with security scanning tools and tracking remediation
Cost Management: Implement and monitor AWS cost controls and participate in cost optimization initiatives.
Documentation & Analysis: Write and maintain user stories process flows knowledge base articles and RCA documents.
Project Participation: Support rollout of new features automations or upgrades. Provide business knowledge during cross-functional initiatives.

Core Skills
ITSM: Strong ITSM experience with experience on AWS technologies
Tools: ServiceNow Jira Power BI Tableau SQL for queries and diagnostics
Tech Awareness: Basic understanding of Spring Boot JBoss Tomcat and cloud infrastructure
AI & Modern Service Optimization
AI Tools & Frameworks: Exposure to Azure AI OpenAI ServiceNow AI for service automation predictive alerts and NLP-based support insights
Automation & Scripting: Use of Python PowerShell or JavaScript to automate triage or data extraction tasks
Observability & Diagnostics: Familiarity with Splunk Cloud Watch or AppInsights for production diagnostics and post-incident analytics
Data-Driven Service Analytics: Use AI tools and dashboards to extract service KPIs patterns and actionable insights from service performance data

Soft Skills
Excellent communicator and cross-functional collaborator
Analytical thinker with structured client-focused approach
Operates with urgency and a continuous improvement mindset
Comfortable working in compliance-heavy and fast-paced environments

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

IC