Client Success Executive

Nine is looking for a highly motivated Client Success Executive to join our Publishing Subscriptions and Commercial Growth team!

Reporting to the Client Success Lead this is a strategic commercial role focused on maximising lifetime client value and driving expansion revenue. Youll manage a significant high-value corporate renewal portfolio playing a vital role in meeting our subscription revenue targets seamlessly blending strategic account growth with exceptional service delivery. This role is a direct shift from reactive support to a proactive commercial partnership function. 

Day to day you will:

• Drive the entire renewal process for a high-value portfolio of Corporate Team licenses ensuring contracts are renewed on-time and at target value.
• Set-up and onboarding of corporate subscriptions clients across digital and print.
• Proactively identify qualify and close new upsell and cross-sell opportunities within the existing client base positioning new features or products to align with evolving client needs.
• Provide high level client service and post sale support to Corporate Subscription clients across the AFR and Metro Publications.
• Monitor client health and usage data to proactively address potential churn risks and act as the primary point of escalation for complex commercial or operational issues.
• Troubleshoot technical and access issues for digital subscriptions to deliver a seamless client experience.
• Maintain accurate and reliable renewal and upsell forecasts in the CRM (Salesforce) and manage data integrity for your portfolio.
• Collaborate with the Sales and Product teams to align client strategy and deliver a high-quality post-acquisition experience.

Qualifications :

What youll bring:

• 3 years of experience in Client/Customer Success Account Management or Sales focused on retention and revenue expansion. 
• Demonstrated track record of meeting or exceeding renewal and upsell revenue targets.
• Proven ability to manage a large high-value renewal portfolio and maintain pipeline accuracy.
• Proficiency with CRM systems (e.g. Salesforce) and experience maintaining an accurate sales pipeline/forecast.
• Digital and print media awareness and experience (preferred).

Additional Information :

How we work

At Nine our flexible work options vary by role and team. Depending on the position this may include flexible hours hybrid work or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team. 

Our employee benefits include:

• 18 weeks paid parental leave with no distinction between primary and secondary carers.
• Access to Employee Exclusives program - a way of getting closer to our incredible brands offering unique experiences behind-the-scenes access and awesome perks.
• Digital newspaper subscription to our mastheads.
• Annual gift voucher for Stan subscription.

More info at Nine Careers.

Our Commitment to Diversity and Inclusion:

Were committed to a safe respectful and inclusive Nine. From day one youll be encouraged to bring your whole self to work and will be supported to perform at your best.

We encourage applications from Aboriginal and Torres Strait Islander people people with disabilities and of all ages genders nationalities backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process please advise us when you apply.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.

Remote Work :

No

Employment Type :

Full-time