Senior Manager, Credit and Collections

Purpose

Finance Shared Services (FSS) is AbbVies standardized global end-to-end back-office processes that support operations and transactional business activities enabling our company to run. These standardized processes are our Global Operating Model. Many people refer to FSS as back office.

The primary focus of this position is to provide support to the Finance Shared Services (FSS) US Credit & Collection (C&C) team for US: Therapeutics PCYC R&D Aesthetics and Manufacturing sites. AbbVie operates standardized global processes supported by one ERP system (SAP).  Our C&C Mission: We are committed to providing accurate timely collection and cash application services while managing customer default risk through effective strategy analysis negotiations and dispute resolution. 

The area of responsibility is managing credit and collections for a portion of the US net sales of approximately $51B and 427000 customers.

Key leadership role reporting to the Director US Accounts Receivable. Responsible for overseeing and managing multiple areas in the US FSS Credit and Collection function including but not limited to: customer credit evaluation customer collections cash application audit legal support reporting and projects. This role ensures customer credit risk is managed effectively and outstanding receivables are collected in a timely manner to minimize default risk and optimize cash flow. Key liaison with various cross functional teams and external contacts.  Leader for driving efficiencies and improvements for the credit and collection team and supporting the AbbVie META culture.

Responsibilities

• Manages a team of people. Provide clear leadership and guidance by demonstrating AbbVies behaviors and supporting AbbVies culture.
• Oversees the credit evaluation process for new and existing customers including conducting credit analysis and generating credit limit recommendations.
• Manages a collection team in charge of a portfolio of customers which may include various classes of trade: Wholesale Retail Institutions Physicians etc. and help resolve collection disputes in a timely fashion.

• Oversees team in charge of audit and various reporting including performance against target.  Collaborates with business process outsourcer in charge of cash application.  
• Ensures and maintains a SOX /IPE compliant Accounts Receivables (AR) management operation in line with AbbVies financial policies through good internal controls including good documentation of daily operations and maintaining segregation of duties.

• Provides leadership in building efficient and effective best-in-class AR management operations adopting new processes and tools to provide AbbVie with a competitive edge in cash and collection monitoring.
• Provides leadership and guidance to the credit and collections team including training and development.
• Communicates and collaborate effectively with internal & external stakeholders and customers regarding credit and collection matters.
• Actively pursue opportunities to streamline improve processes and drive change by exploring new technology such as AI.
• Performs related duties as assigned.

Qualifications :

Qualifications

• Bachelors degree in Finance Accounting Business Administration or related field required. CPA and or MBA preferred. Related professional certification preferred.
• Minimum of 6-8 years of experience in credit and collections management preferably in a large corporate environment or related experience beyond the degree.
• Strong analytical skills. Advanced knowledge of credit & collection analysis and risk assessment.
• Excellent communication negotiation and leadership skills. Strong attention to detail and organizational skills.
• Strong working knowledge of SAP Excel SAC PowerPoint and curiosity to leverage AI.

Side trade is preferred.

• Ability to work collaboratively across departments and with external customers.

• Ability to manage multiple priorities and meet deadlines. Proactive problem-solving and decision-making abilities. High level of integrity and professionalism.

• Ability to work in a fast-paced environment.
• Occasional travel may be required.

Key Stakeholders 

Finance Treasury Customer Service Demand Planning Trade Global Process team Legal BPO customers and others.

Additional Information :

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: 

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future.

• We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to participate in our short-term incentive programs. 

• This job is eligible to participate in our long-term incentive programs

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more visit  & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:

Work :

No

Employment Type :

Full-time