Recovery Assistant

• Ready for a meaningful change inthe new year Roles starting15 January 2026
• Be part of a team that helps people regain independence after injury
• Join an organisationwhere there are opportunities to grow and develop

About the role Mō te tūranga mahi

As a Recovery Assistant you will provide rehabilitation support & services to our clients recovering from injuries to help them return to independence. This role is computer based and involves supporting clients recovery through phone calls emails and allocated tasks.

At times your role will include:

• Having difficult conversations and delivering unfavourable news
• Setting clear expectations around what support we can and cannot provide
• Making final decisions in situations that arent black and white

We are recruiting for the Level 1 Recovery Assistant role.

This role has a set start date of Thursday 15 January 2026youll work fixed hours during the training period to ensure youre fully supported as you learn.

If successful youll work 40 hours per week Monday to Friday between 8:00am and 5:30pm.

About you Mōu

We value potential and growth over perfection. If you meet some of the below criteria and youre enthusiastic about learning and contributing we want to hear from you!

• Strong communication skills you can connect with a wide range of people and explain complex information in a clear and relatable way.
• Personal resilience you are comfortable supporting people through challenging circumstances.
• Tech savvy - you will be able to operate effectively in a digital environment with a wide range of technology systems and tools.
• Adaptability you thrive in fast-paced ever-evolving environments and are comfortable making decisions in uncertain situations to support clients on their journey to independence.
• Relationship building you are skilled at building rapport and trust over the phone.

Working at ACC Mō ACC

The indicative starting salary in this role is $67442 a 9% superannuation contribution.

We also offer:

• Annual performance reviews linked to pay increases.
• Discounts on Southern Cross health insurance gym memberships retail and staff banking packages.
• Career development opportunities:
  • Regular career and development conversations with your leader
  • On-the-job skill development and coaching

Visit our careers sitehereto learn more about working at ACC.

About us Mō mātou

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if theyve had an accident.

You can find more about ACC and the work we dohere

How to apply Me pēhea te tuku tono

Please attach your CV and cover letter telling us why youre a great fit and what youll bring to the role.

Applications will close at 11.59pm on Sunday 16 November 2025 and can only be accepted when submitted through our ACC Career Website.

To support a January start date we will review applicationsduring the advertising period and may withdraw the advertisement earlier than expected. For this reason we encourage you to submit yourapplication as soon as you can. If you encounter accessibility issues when submitting your application or if you have any questions about the role please emailwith the role title and location in the subject line.