Salesforce Developer Support Specialist

GFT is a pioneering company in digital transformation. We design AI-centric business solutions modernize IT infrastructures and develop next-generation core systems for leading companies in the banking insurance and industrial sectors. Working closely with our clients we push boundaries to help them reach their full potential.

What are we looking for

Were seeking a proactive and detail-oriented Salesforce Technical Support Specialist / Administrator to join our global GFT team. Youll help ensure our Salesforce platform runs smoothly by supporting end users resolving technical issues and improving our system landscape. This role is ideal for someone who enjoys problem-solving continuous learning and collaborating in an international environment.

Key tasks and responsibilities:

• First point of contact for Salesforce related queries via ticketing system
• Troubleshoot and resolution of Salesforce issues (such as login problems data access issues report errors interfaces)
• Support to business analysts in technical area to establish solutions and changes
• Provide technical advisory to our internal customers to follow the best practices
• Support other internal IT departments
• Support in building up common knowledge base in team (document solutions FAQs and troubleshooting steps)
• Identify recurring issues and recommend technical or process improvements

Skills & Competencies:

• A Bachelor in Computer Science or 1 year experience in an IT position.
• Basic SQL knowledge
• High level knowledge in MS office suit
• Fluent English communication skills (minimum B2 level orequivalent)
• Excellent communication skills to provide clear and supportive information to non-technical audience
• Committed to Service Delivery. Ability to work autonomously and to lead tasks assigned from the beginning to the end
• Ability to prioritise multiple tasks be proactive and work under own initiative
• Team oriented with good documentation habits
• Quick learner and interested in new technologies

Nice to have skills:

• At least 1 year of work experience in CRM tools (e.g. Salesforce) or in ERP/PSA tools.
• Knowledge in service management (ITIL or similar)
• Completed Salesforce certification would be a plus
• Experience working in an international company
• Familiar with IT ticketing systems

At GFT we believe that diversity is one of our core pillars and we foster an inclusive work environment based on cooperation and mutual respect. We provide equal opportunities to all individuals regardless of race cultural background gender age sexual orientation gender identity disability or religious beliefs.

GFT has established and officially registered an Equality Plan which outlines the measures to be implemented to achieve equal treatment and opportunities between women and men and to eliminate any form of gender-based discrimination should it exist.

Join our global team!