Dispute Resolution Specialist

O'Fallon, MO - USA

Monthly Salary: $ 18 - 20

Posted on: 7 days ago

Vacancies: 1 Vacancy

Job Summary

About InDebted

InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch we use machine learning and AI to personalise the collections journey and champion positive customer experiences all so we can change the world of consumer debt for good.

Founded in Australia today were a team of over 300 people living and working around the world. Were rapidly expanding throughout North America the United Kingdom Europe Latin America and the Middle East. Were a $50m revenue (and growing) organisation having recently completed our Series C funding round backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother and more human.

Location: Missouri (In-Office required in-office 5 days per week M-F)

Summary

The Dispute Resolution Specialist is responsible for managing client inquiries and ensuring timely and accurate responses to client validation requests. This role supports InDebteds commitment to high-quality client service by researching validating and resolving account discrepancies while maintaining compliance with client requirements and applicable regulations. The position requires close collaboration with internal teams external clients and consumers to ensure effective and professional issue resolution.

What Youll Do

Serve as the primary contact for client validation requests and related account inquiries for T-Mobile.
Review and process consumer validation requests in compliance with client directives and applicable laws.
Processing outbound mail with confirmed validations to consumers.
File processed validation requests in appropriate system of record (e.g. FACS Latitude) confirming completion of validation process.
Coordinate with Compliance and Quality Assurance teams as needed with respect to validation exceptional customer service through professional accurate and timely communication by email and/or phone.
Assist the Compliance with special projects and reporting as assigned.

What Youll Bring

High School diploma or equivalent required; associates degree preferred.
Minimum 1 year of experience in client service customer service or third-party collections preferred (or ability to learn!).
Demonstrated experience handling validation requests or similar account resolution processes or proven ability to learn.
Strong analytical and research skills with exceptional attention to detail.
Excellent written and verbal communication skills with a professional and empathetic approach.
Proficiency in computer systems and client/customer software applications.
Strong problem-solving abilities and capacity to manage multiple tasks with limited supervision.
Proven ability to maintain confidentiality and uphold company values.
Reliable attendance and a commitment to consistent high-quality work performance.

$18 - $20 an hour

At InDebted we believe our people do their best work when theyre supported personally and professionally. Thats why we offer:

Competitive Salary Reflecting your experience and contribution.

401(k) with Safe Harbor Match up to 4% Helping you plan for your future.

Comprehensive Healthcare Benefits Including medical dental and vision coverage.

Generous Paid Time Off Take time to rest recharge and enjoy life outside work.

Paid Parental Leave Supporting you through lifes most important moments.

Company-Paid Holidays Enjoy time off to celebrate and spend with loved ones.

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties responsibilities and skills required of the position. Duties responsibilities and activities may change or evolve at the companys discretion or in response to changing business needs.

InDebted is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and encourage applications from people of all backgrounds experiences and identities. We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression age national origin disability status veteran status or any other characteristic protected by applicable law.

Our benefits

Adaptive working - Were a remote first team with office hubs in Australia the United Kingdom and the United States - with hybrid options determined at team level to foster collaboration and flexibility

Flexible schedules - As a global team working across timezones we offer flexible working schedules to ensure youre able to balance work and life

Flexible paid leave - Our trust-based leave model isnt capped by standard entitlements. This means you can choose how much leave you take and when you take it while balancing business needs

Remote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity

Work from anywhere scheme - Work from anywhere on a short-term basis (overseas or otherwise away from your usual place of work) for a maximum period of 4 months so long as there is a reasonable overlap (4-hours) with your team and/or leader in your home country

Gender neutral parental leave - Our global offering for all new parents includes 16 weeks paid leave

Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.

At InDebted we respect and celebrate the unique attributes characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch we use machine learning and AI to personalise the collections journey and champion positive customer experiences all so we can...