Remote French Speaking Customer Advisor

We are a globally recognized firm specializing in technology-driven services trusted by some of the largest brands worldwide to enhance their customer interactions. We consistently receive top honors for being a fantastic place to work reflecting our dedication to a positive and progressive company culture. This is your opportunity to join our innovative team providing essential support for major clients in fields like travel technology finance and healthcare.

If you are a highly proficient French speaker seeking a stable remote career with ample growth potential apply to become our next Customer Service Advisor.

Commitment to Your Advancement

We believe in fueling your professional trajectory. You will start with comprehensive fully paid training and receive all the necessary equipment for a seamless home-office setup. Our company culture champions internal growth with a large majority of our current leaders promoted from within. We support this upward mobility by offering complimentary access to Leadership Development programs specialized career courses and language classes.

Your Daily Responsibilities and Focus

This role requires you to be the primary point of contact for customers communicating predominantly via phone (approximately 70% of interactions) supplemented by chat and email. You will manage two critical streams of service:

• Supporting Users (Drivers): You will address technical issues with mobile applications handle account management requests guide users through session procedures and process payment/refund inquiries.
• Supporting Business Clients (Owners): Your expertise will be used to troubleshoot station malfunctions arrange necessary equipment replacements assist with complex pricing configurations and manage accessibility settings.

Your core mission is to resolve inquiries swiftly provide clear patient guidance and apply strong problem-solving skills to ensure a high level of customer satisfaction in every interaction.

Key Skills and Experience Required

We are looking for candidates who demonstrate:

• Exceptional fluency in French (C1) and good professional competency in English (B2).
• Outstanding verbal communication and interpersonal skills for phone-based advising.
• Proven ability to juggle and prioritize tasks efficiently in a fast-paced setting.
• A meticulous approach to work with excellent attention to detail.
• At least six months of prior experience within the Business Process Outsourcing (BPO) sector.

Benefits & Shift Structure

We offer a full-time long-term contract and a competitive benefits package. This includes a Medical Subscription and flexible options available through our employee benefits platform. You can also participate in our referral bonus scheme.

Important Note on Schedule: This position operates on Night Shifts to align with French-speaking regions. Shifts typically run from 15:00 to 00:00 with occasional required shifts falling between 20:00 to 04:00 or 22:00 to 06:00.