Customer Support Representative German + English
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Support Representative German English (Corporate Travel Platform)
Location: Sofia Bulgaria (On-site)
Start Date: 8 December 2025
Schedule: MondaySunday 08:0020:00 (Day shifts)
Salary: 4000 BGN gross 300 BGN gross performance bonus
Welcome Bonus: 1000 BGN
Role Overview
Join the support team of a leading corporate travel management platform that empowers business travelers and global companies with innovative seamless travel solutions. As a Customer Support Representative (German English) you will assist corporate clients with travel bookings itinerary changes and expense-related queriesmaking every business journey smooth supported and stress-free.
Key Responsibilities
- Handle incoming inquiries via phone chat or email related to flight hotel and transportation bookings
- Manage itinerary modifications cancellations and compliance with travel policies
- Support customers with travel expense reports and platform navigation
- Deliver exceptional service to business travelers executive assistants and corporate stakeholders
- Troubleshoot platform or system issues and escalate complex cases when necessary
- Maintain accurate documentation of customer interactions in English
- Consistently meet quality compliance and service-level goals
Compensation & Benefits
Base Package:
- 4000 BGN gross monthly salary
- 300 BGN gross performance bonus
- 1000 BGN Welcome Bonus
Additional Benefits for All Employees:
- Monthly transportation/internet allowance of 50 BGN net (paid in addition to base salary)
- Extra payment for night hours (if applicable) as per company guidelines
- Life event bonus (marriage birth/adoption graduation) 500 BGN
- Comprehensive medical and dental insurance
- Life insurance coverage
- Multisport Card (co-financed by employer)
- Employee discounts on various products and services
Relocation Support
- Reimbursement of travel expenses up to 490 BGN (after 6 months with valid travel documents and subject to contract terms)
- Advance salary of 1056 BGN net (available upon employee request; will be processed within 5 working days)
- Company-arranged hotel stay for new arrivals (details provided by the assigned Relocation or Recruitment Specialist)
Note: Travel reimbursement and advance payment terms apply based on employment duration; see relocation guidelines for details.
Be part of a global people-first environment that values quality integrity and teamwork helping businesses travel smarter every day.
Ready to start your journey
Apply now and become part of a modern travel team powering business mobility across the world.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
