Services Representative AskOtago

ASKOTAGO UIA ŌTĀKOU

About our team Mō te tīma

AskOtago the Universitys Service Centre is the one-stop shop for all questions related to the University of Otago.

You will play a key part in this team assisting University students staff and visitors with their queries and questions regarding life and work at Otago.

The role Te mahi

We are recruiting enthusiastic and proactive people to join our team as Service these positions you will be part of a dynamic team committed to providing an excellent customer experience.

You will work across various channels to assist our customers; most enquiries are received via telephone or email in our University Service Centre. We also have AskOtago Hubs around campus for in-person enquiries. Using available information you will understand the customers situation and provide a tailored service to ensure first-contact resolution wherever appropriate.

These are exciting roles for people who want to join a busy complex and challenging environment such as the University of Otago.

Your skills and experience Kā pūkeka me kā wheako

Were looking for applicants who:
Have a positive proactive approach to work.
Have experience providing excellent customer service.
Are active users and promoters of technology.
Have exceptional verbal and written communication skills.
Are flexible and able to adapt on the fly to a diverse range of queries.
Have a strong sense of pride and passion in their work.

Further details Pūroko

Once you have submitted your application you may be invited to complete a skills assessment and if applicable reference checks will be requested.

Multiple permanent full-time (37.5 hour) positions exist within this team. All roles are located in Ōtepoti Dunedin.

The start date for this role is firmly Monday 5 January 2026. Please note that a later start date cannot be accommodated.

The appointment range for this role is $63508 to $68185. Top of Range $73640.

Customer service is integral to AskOtago; it is therefore important we are available to answer queries 6 days a week. AskOtago operating hours are 8:00 am to 6:00 pm Monday to Saturday. Staff work on a rostered basis. Hours of work will be discussed at interview stage.

The University of Otago is a workplace that values and utilises diverse and inclusive thinking people and behaviours. This means that the contributions of staff with diverse backgrounds experiences skills and perspectives are valued and respected.

Specific enquiries may be directed to Philippa Hoult Senior Manager AskOtago via the contact details below.

Application Tono

To submit your application (including CV and cover letter) please click the apply button below. Applications quoting reference numberwill close on Sunday 16 November 2026.

Additional Information

Contact: Philippa Hoult

Position details: Job Description

Further Information: Department Website

Create an email with a link to this vacancy: Create email

Location: About Dunedin