Hebrew Speaking Customer Advisor

Are you a Hebrew native (C1) looking for a flexible full-time remote role within Lithuania Were seeking motivated professionals to join our expanding team as a Customer Support Specialist for a high-profile global streaming service. This is an exciting chance to work in the fast-paced world of digital entertainment and benefit from a completely remote setup while advancing your career.

Your Contribution to Digital Entertainment

You will be the vital link between the platform and its Israeli and Hebrew-speaking users. Your focus will be on resolving issues quickly and ensuring uninterrupted access to their favorite content guaranteeing a premium viewing experience every time.

Key Support Functions:

• Direct Customer Contact: Engage with users primarily in fluent Hebrew across phone email and live chat channels.
• Technical Assistance: Provide expert guidance on troubleshooting common streaming and app issues including performance errors connectivity problems and feature utilization.
• Account Servicing: Efficiently handle complex inquiries related to subscriptions billing discrepancies upgrades and device management.
• Problem Resolution: Act as a solution-focused advocate managing service complaints to achieve positive high-satisfaction outcomes for the customer.
• Data Management: Meticulously record all support interactions and issue resolutions to aid in continuous service improvement.
• Stay Updated: Maintain in-depth knowledge of all new streaming content platform changes and service terms to deliver accurate up-to-the-minute information.

Must-Have Requirements

Your ability to communicate fluently and your current location are key to securing this position.

• Hebrew Language: Exceptional fluency (C1 level or higher) in both written and spoken Hebrew is mandatory.
• English Proficiency: Must have a strong command of English (B2 level or above) for internal training communication and documentation.
• Location: Candidates must be residents and located in Lithuania. This is a 100% remote role and relocation packages are not provided.
• Remote Skills: Proven ability to work independently manage your time effectively and maintain high productivity in a remote setting.
• Technical Comfort: Basic familiarity with IT and the ability to navigate and quickly learn new customer service and ticketing systems.
• Soft Skills: Excellent interpersonal skills and a commitment to patience and empathy when dealing with customer issues.
• Experience: Previous customer support experience is a bonus but comprehensive training will be provided to ensure you master the role.

Why Choose This Remote Career

We offer a strong foundation for career development in a high-growth sector coupled with excellent remote work benefits.

• Remuneration: A competitive salary structure.
• Security: Full health and life insurance coverage.
• Equipment: All necessary remote work equipment is supplied by the company.
• Growth: Clear pathways for career progression and ongoing professional development within a global structure.
• Flexibility: The convenience of a flexible work environment and a welcoming diverse team culture.

Take the next step in your career by applying to support one of the worlds most engaging streaming services all from your home in Lithuania!