Director Player Risk Monitoring & Intervention, Safer Gambling

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Job Description:

Director Player Risk Monitoring & Intervention

GAME ON OLG needs you

Weve said GAME ON and we mean it OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital retail lottery and land-based gaming channels. Over the course of fiscal 2023-24 OLG delivered a record $2.4 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further with a new strategic direction that builds on successes to date as a world class gaming entertainment leader with a globally admired omni-channel platform.

OLG is advancing its safer gambling strategy and looking for a passionate leader to oversee player risk monitoring and intervention operations. Youll ensure early identification of players at risk of gambling harm and lead effective empathetic outreach and support. This includes managing vendor-delivered monitoring systems collaborating on data analytics and guiding frontline teams in delivering care-driven interventions.

YOUR ROLE IN THE GAME

Reporting to the VP Safer Gambling you will be empowered to:

• Lead the evolution of OLGs player risk monitoring and intervention strategy using data insights to identify at-risk players early and drive timely effective and supportive actions aligned with regulatory standards and player wellbeing goals.

• Strengthen the use of data analytics and player risk modelling to enhance how we detect understand and respond to player riskdeveloping new approaches to improve accuracy scalability and impact of interventions.

• Oversee the implementation and continuous improvement of intervention protocols including outreach referrals and account-level controls ensuring decisions are informed by data grounded in empathy and aligned with OLGs Ethics & Compliance Framework.

• Act as the business lead and subject matter expert on the Player Risk Monitoring Tool steering committee guiding enhancements to the tool and ensuring frontline teams are equipped to deliver consistent data-informed player-centred interventions.

• Develop and refine KPIs dashboards and reporting frameworks to monitor program effectiveness inform leadership and regulatory reporting and identify opportunities to scale proactive outreach through both automated and human-led solutions.

• Build and lead a high-performing inclusive team that champions safer gambling innovation embeds data-driven practices into daily operations and contributes to OLGs broader EDI and player health strategies.

WHAT YOU NEED TO PLAY

Work Experience:

• 10 years experience in risk monitoring compliance or customer protection in regulated industries (e.g. financial services healthcare gaming)

• Proven leadership of multidisciplinary teams and vendor management

• Strong understanding of intervention protocols contact centre operations and regulatory frameworks

• Excellent communication analytical and decision-making skills

• Strategic mindset with a collaborative inclusive leadership style

Critical Skills:

• Risk Monitoring & Intervention: Deep understanding of risk detection and intervention practices applied consistently in frontline operations.

• Operational Leadership & Decision Making: Provide operational leadership for daily monitoring and outreach ensuring teams are trained and supported to deliver effective interventions while using sound judgment to manage complex cases that balance player wellbeing regulatory requirements and organizational risk.

• Vendor Management: Oversees vendor relationships and performance ensuring compliance and alignment with business goals.

• Business & Technical Acumen: Balance customer protection with operational efficiency while ensuring secure and effective use of risk monitoring technologies within a regulated environment.

• Relationship Building: Builds strong internal and external partnerships to enhance monitoring and intervention outcomes.

• People Leadership: Develops and motivates teams fostering accountability empathy and alignment with OLGs values.

• Change Management Communication and Analytical Thinking

Licenses Registrations Certificates:

This role may require a Category 1 or Category 2 Gaming Assistant Registration (License) from our regulator the Alcohol and Gaming Commission of Ontario (AGCO). If required employment is conditional upon obtaining and maintaining this registration (license) which will be initiated at the offer stage.

PERKS OF JOINING OUR TEAM

• Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario
• Flexible Work Environment: to help balance both work and life
• Freedom to Innovate: supports new and better ways to be successful
• Be your Authentic Self: environment that values diversity as a source of strength
• Learning Galore: 24-7 access to robust online learning programs
• Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario
• Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)

Learn about OLG GAME ON!

OLGs purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including lottery land-based casinos digital lottery and casino horseracing and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.

The key to our success is our people. Our culture will be grounded in true positive partnerships that embrace trust clarity and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.

Equity diversity and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by. At OLG our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario.

While we are re-shaping and growing our business we are unwavering when it comes to living our purpose and ensuring our business delivers meaningful benefits for the people of Ontario. OLGs net profits are reinvested back into the province contributing to the quality of life for Ontarians.

To learn more about OLG go to our website at

We look forward to hearing from you interested applicants please apply online by November 17 2025.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at if you require accommodation at any time throughout the hire process.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

#LI-Onsite

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act 1999 SO 1999 c 12 Sch L and the Employment Standards Act 2000 S.O. 2000 c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws OLGs Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection please contact 800-70 Foster Drive Sault Ste. Marie ON P6A 6V2.