Director of Sales Operations (Individual Contributor)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
A division of Harris NorthStar is seeking an Director of Sales Operations (Individual Contributor). The Director of Sales Operations (IC) plays a critical role in supporting the sales organization within the utility billing CIS software industry. This role focuses on streamlining sales processes managing sales tools and analytics and leading the development and submission of RFP responses for municipal and utility clients. The ideal candidate has deep experience in sales operations and proposal management with a strong understanding of the regulatory technical and procurement nuances of the utility sector. The role also involves driving cross-functional projects that improve sales effectiveness.
Salary: 95K - 125K
This remote role welcomes candidates anywhere in Canada and the US. This role requires travel up to 25% in North America. A valid passport/visa is required for the travel.
What your impact will be:
Design and optimize sales workflows tailored to long-cycle enterprise sales typical in the utility software space.
Manage CRM systems (e.g. Salesforce) and ensure accurate tracking of pipeline opportunities and client interactions.
Develop and maintain sales performance dashboards and reporting tools.
Support territory planning quota modeling and sales forecasting.
Lead the full lifecycle of RFP responses for utility billing CIS software including intake strategy content development and submission.
Collaborate with Sales Product Legal and Finance teams to gather technical functional and pricing information.
Maintain a centralized proposal content library with reusable assets boilerplate language and compliance documentation.
Ensure proposals meet regulatory and procurement requirements specific to municipal and utility clients.
Lead the design and execution of sales enablement initiatives (e.g. playbooks training collateral competitive insights).
Partner with Marketing to align campaigns messaging and assets directly to sales pipeline needs.
Own specific strategic projects as defined by leadership (e.g. CRM optimization territory strategy customer journey improvements).
Develop project plans with clear deliverables milestones and success metrics.
Track and measure impact of enablement initiatives on sales performance and pipeline growth.
Provide feedback loops between sales and marketing to ensure continuous improvement.
Track proposal outcomes and continuously refine response strategies to improve win rates.
Serve as a key liaison between Sales Product Management Implementation and Marketing to ensure alignment on messaging and deliverables.
Provide insights and recommendations to improve sales effectiveness and client engagement.
Drive cross-functional projects that improve sales effectiveness.
What we are looking for:
Bachelors degree in business Marketing Communications or related field; MBA or advanced degree a plus.
7 years of experience in Sales Operations or Proposal Management preferably in the utility software or public sector technology space.
Proven success managing complex RFPs for municipal or utility clients.
Strong understanding of CIS software utility billing processes and procurement cycles.
Proficiency with CRM platforms (e.g. Salesforce) and proposal tools (e.g. RFPIO Loopio).
Excellent written and verbal communication skills.
Highly organized detail-oriented and able to manage multiple priorities independently.
What would make your stand out:
APMP certification or equivalent proposal management training.
Experience with regulatory compliance and public sector procurement documentation.
Familiarity with SaaS delivery models and enterprise software implementation cycles.
Experience leveraging AI tools to automate proposal generation analyze sales data and enhance CRM workflows.
What we can offer:
3 weeks vacation and 5 personal days
Comprehensive Medical Dental and Vision benefits starting from your first day of employment
Employee stock ownership and RRSP/401k matching programs
Lifestyle rewards
Remote work and more!
About Harris:
About Northstar:
NorthStar Utilities Solutions is a unique company that has served the utility community in North America and the Caribbean for more than 50 years. Our team members have enabled us to have continuous growth and innovation. We pride ourselves on delivering impressive customer service and standing apart as an industry leader. We are looking for people who are avid problem solvers crave challenges embrace technology and grasp complex ideas.
Click here to learn more about NorthStar Utilities Solutions.
#LI-remote
Required Experience:
Director
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
Harris is an acquirer of software businesses. Our focus is to acquire businesses with growth potential, manage them well and build them for the future.
