Customer Service Representative (SAColombia) 3 16213
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Job Location:
Cape Town - South Africa
Monthly Salary:
ZAR 1500 - 2000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer Service Representative
Location: Remote South Africa or Latin America
Compensation: Competitive salary
Schedule: Full-time 40 hours per week
Start: ASAP.
About Our Client:
Our client powers white-label outbound calling for off-market real estate and home services clients. We support partners in real estate acquisitions roofing HVAC solar and related industries. The business is scaling quickly with 200-plus clients recently onboarded and we are expanding our customer support team to keep pace.
Role Overview:
You will be the first line of communication with clients. Your mandate: deliver A-player customer support that keeps fast-growing clients successful and retained. You will collect client assets coordinate onboarding liaise with internal operations to stand up dialers and manage client questions and updates through resolution.
Key Responsibilities:
- Client onboarding and enablement
- Gather client assets and inputs: lists target criteria and dialer preferences
- Coordinate with internal ops to set up dialers and upload lists
- Confirm go-live readiness and communicate timelines to clients
- Day-to-day client support
- Own inbound support channels: email chat and scheduled calls
- Triage and resolve issues or route to the correct internal team
- Provide status updates ETAs and clear documentation
- Quality and retention
- Track tickets trends and recurring issues to propose fixes
- Maintain high CSAT through fast response and clear communication
- Proactively check in with high-growth accounts after onboarding
- Process rigor
- Maintain accurate records in CRM or ticketing tools
- Follow SOPs for list handling and dialer coordination
- Contribute to FAQs and internal playbooks as we scale
Minimum Qualifications:
- 2-plus years in customer service client success or account support at a BPO call center or SaaS company
- Excellent spoken and written English. Neutral or near-neutral accent
- Experience coordinating between clients and internal operations
- Strong organizational skills: you can manage multiple accounts under tight timelines
- Comfortable with dialer workflows list management basics and ticket tracking
- Tech-savvy quick to learn new tools
Preferred Qualifications:
- Experience supporting clients in real estate acquisitions or home services
- Familiarity with dialers and CRM or ticketing systems
- Spanish fluency is a plus for LATAM candidates
- Prior work with U.S.-based clients
Success Metrics:
- First-response time and resolution time within target
- CSAT and retention of assigned accounts
- Onboarding cycle time from asset collection to go-live
- Accuracy and completeness of client documentation
What We Offer:
- High-velocity environment with meaningful ownership of client outcomes
- Fully remote role with a global team
- Competitive monthly compensation: USD depending on experience
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
