IT Technician

Cape Canaveral, FL - USA

Monthly Salary: $ 34 - 50

Posted on: 03-11-2025

Vacancies: 1 Vacancy

Job Summary

At Stoke we believe that a thriving space economy leads to a vibrant sustainable and equitable future here on Earth. That is why we are building our fully and rapidly reusable vehicle Nova. It is designed to fly daily and solve the core challenges of space transportation it reduces cost increases availability and enhances reliability. By radically lowering the cost and increasing the cadence of launch were able to create a truly scalable space industry.

Our team is mission-driven collaborative and empowered with ownership of their work. If you want to work with some of the most dedicated and talented people on Earth come join us.

Description

Reusable systems are the key to seamlessly connecting Earth and space. Efficient drama-free technical operations are foundational to these efforts.

We are a small and motivated team and as an IT Technician on Stoke Spaces Information Technology team youll play a key role in supporting our dedicated launch complex at Cape Canaveral Space Force Station and technical operations across the entire organization. Youll collaborate with product teams in a fast-moving startup environment as we accelerate toward the first launch of Nova.

You must be ready to stay focused move fast self-direct and learn on the fly.

Responsibilities

Support and maintain computers phones peripherals and other IT systems
Setup workstations and IT resources for new employees
Assist users with support for software applications and configuration issues
Respond to and resolve helpdesk requests including basic troubleshooting of hardware software connectivity and user access issues while escalating more complex problems as needed
Assist with the execution of IT projects including system upgrades migrations and maintenance
Configure support and maintain audio/video/camera systems used for meetings video conferencing and facility security
Install terminate and troubleshoot low voltage cabling including network phone and AV wiring
Provide technical assistance to the software development avionics and engineering teams for projects as needed
Monitor hardware inventory and manage IT assets
Provide a high-level of service to ensure an exceptional end user experience
All other duties as assigned

Qualifications

Associates degree or higher in Information Technology Computer Science or a related field or equivalent hands-on experience in a technical support role
24 years of experience in IT support or helpdesk environment
Strong knowledge of Windows and macOS operating systems
Ability to diagnose and resolve common software hardware and connectivity issues
Fundamental knowledge of networking concepts (TCP/IP DNS DHCP)
Able to stoop bend crawl and lift up to 50 lbs. unassisted
Excellent customer service and communication skills
Unbeatable drive and ownership with a willingness to act proactively to find solutions

Preferred Qualifications

Experience with CAD system support
Experience working in a manufacturing environment
Experience with mobile device management (MDM) solutions

Benefits

Equity We know that our employees are the reason we succeed. To give everyone a stake in our future we are pleased to offer equity in the form of stock options to all regular full-time employees.
Comprehensive benefits program including subsidized medical dental and vision insurance
Company-paid life and disability insurance
401(k) plan with employer match
4 weeks Paid Time Off
Holidays 10 days (including an end-of-year closure)
Paid Family/Parental Leave
On-site gym or monthly wellness stipend (depending on location)
Dog friendly offices!

Compensation

Target Levels:

Level1 Range: $34.85 - $50.48
Level 2 Range: $44.71 - $63.70

Our job posts are intentionally written to attract a wide variety of experience levels and we make decisions about the right fit on a per-candidate basis.

Your actual level and base salary will be decided based on your specific experience and skill level.

ITAR Requirements

To conform to U.S. Government space technology export regulations including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen lawful permanent resident of the U.S. protected individual as defined by 8 U.S.C. 1324b(a)(3) or eligible to obtain the required authorizations from the U.S. Department of State.

Equal Opportunity

The Company is an Equal Opportunity Employer including with respect to disability and veteran status. It is committed to compliance with all equal opportunity laws including the Immigration and Nationality Act (INA) and Title VII. It does not discriminate on the basis of nationality race citizenship immigration status or any other protected class when it comes to employment practices including hiring.

Employment at the Company is contingent upon satisfactory completion of reference and background checks and on your ability to prove your identity and authorization to work in the U.S. for the Company. Employees must comply with the United States Citizenship and Immigration Services employment verification requirements and therefore they must complete an Employment Eligibility Verification Form I-9 at the start of employment and re-verify authorization to work periodically.

Separate from this I-9 process this position entails access to certain technology and technical data that is restricted under U.S. export control laws and regulations. Employment or continued employment may be conditioned on your legal authorization to work with or have access to export control materials as necessary to perform your job.

E-Verify

Stoke Space uses E-Verify to confirm the identity and employment eligibility of all new hires.

Required Experience: