Account Settlement, Assistant Compliance Manager Atlanta, GA

At Cortland you map the story of your success. We dont adhere to the status quo we love outside industry perspective and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily our high performance continues to drive exponential growth and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills you can forge your own career path love what you do and let it show.

As an Account Settlement Compliance Manager you assist Account Settlement leadership with duties related to collection efforts of a portfolio of customer accounts. Here are the roles youll play:

The Organizer

Review large balance accounts prior to Tier 1 & 2 assignments

Communicates with the ASD Manager to make changes in Collection processes when needed

Helps gather data on markets struggling with their recovery/accuracy/etc.

File Jetty Claims manage Jetty discrepancies and reconcile claims report

Assigned new contacts

Confirm ASD SOE is being followed by sites and help communicate training to sites

Small Number of Accounts assigned monthly

The People Person

Train and coach account settlement specialist on standard operating environment

Respond to inquiries received in the Account Settlement Department inbox

Provide feedback and recommendations

Answer 3rd party disputes

Assist with complex accounts and communicate with the residents and attorney

Strong 4 years of experience in property management or similar industry

High school diploma or equivalent required; 4-year college degree in related field preferred

Solid communication skills that allow you to connect easily with diverse groups of people

Stellar track record of leasing or sales experience

Solid attention to detail

Strong time management and organizational skills

Resourceful problem solving skills

Enthusiastic and professional customer service

Proficient in Microsoft Office Suite

We create reimagine and manage apartment communities for residents nationwide. Headquartered in Atlanta GA we have communities and regional offices all over the country as well as overseas. From product design and procurement to general contracting and property management we do it all to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life where hospitality is always a given each detail is worth a second thought and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people possibilities that translate into superior living spaces and experiences designed to inspire our residents associates and investors to live a better life focused on what matters most to them.