Associate Pro Services Consultant

We are obsessed with the heros journey at JobNimbus. Every person has a heros journey. Hermione Granger James T. Kirk Frodo Baggins Anna & Elsa Nacho Libre and even YOU! This is our call to adventure to come check out JobNimbus. What do you have to lose You might make a few new friends learn about a sick new company doing some amazing things and maybe youll even land a new job!

Mission:

The Associate Pro Services Consultant is focused on working with JobNimbus customers to build out JobNimbus workflows and features (within the confines of the functionality of the system) to drive value in and early adoption of the software by creating a software environment that most closely matches their needs. As an integral part of the Professional Services team the APSC will help to share best practices both internally in JobNimbus and externally with the customer Share and drive feedback needs toward the product team work closely with the other members of the Pro-Services team to offer support and training to other people in the company.

What Youll Be Doing:

• Lead new account setups and existing account tune-ups through remote Zoom sessions ensuring customers are confidently using the system within 30 days.
• Conduct onsite implementations and trainings that wrap up within 21 days helping teams adopt best practices and workflows that fit their business goals.
• Deliver a 90% or higher customer satisfaction rate by listening carefully simplifying complexity and bringing calm clarity to each engagement.
• Collaborate across teamsSales Customer Success and Product to ensure every handoff feels seamless and every project hits its mark.
• Travel up to 20% to customer locations to build stronger relationships provide hands-on setup and celebrate those aha! moments in person.

What Makes You the Hero for This Job:

• Minimum of 3 years of experience in communications customer service and support sales account management or customer success.
• MS or Google Office Suite expertise.
• Strong communication skills and the ability to guide customer narratives to understand their point of view and find workable solutions to their issues.
• The ability to articulate concepts and ideas clearly.
• Strong analytical growth mindset.
• Consulting experience
• Ability to manage multiple tasks and projects simultaneously
• Strong attention to detail and record-keeping skills
• Public Speaking skills
• Willingness to Travel (20% possible)
• Real-life experience in the construction or roofing industry is a plus

Superpowers:

• Team Commitment. You know that moment in the Hunger Games where Katnis Everdeen shoots President Coin instead of President Snow and everyones head exploded That is because she knew what was best for Panem and she was so committed she made the larger harder decision. That is the level of commitment we need. Minus the killing of course!
• Extreme Ownership. We need someone who embodies this value and can figure things out and move quickly. If you need direction and someone to hold your hand this job is not for you.

Mentor (Hit us up to get more information)

If you have any questions regarding this job post please email emailprotected.