Student Success Coach

Department:

Academic Support and Success

Start Date:

5 January 2026

Annual Salary:

$47273.00 - $49273.00

Work Hours:

Monday - Friday 8:00 a.m. - 4:30 p.m. may vary depending on student and department needs; some nights and weekends required

Job Summary:

The Student Success Coach is responsible for providing individualized care and support for students who are conditionally admitted at JSU. The position oversees student assistance relying on assessment and theory-based interventions while maintaining records and reporting ongoing progress. Student Success Coaches are responsible for implementing strategies designed to increase student success and university retention rates.

Duties and Responsibilities:

• Assesses all students in caseload using the Learning and Study Strategies Inventory (LASSI).
• Provides interventions based on individual assessment scores that will focus on academic social and life skills development.
• Assists with planning and facilitating academic recovery programming using a variety of theoretical approaches and institutional data.
• Serves as the first contact for students concerns issues and needs.
• Tracks students academic progress and record coaching meeting reports in EAB Navigate.
• Works collaboratively with faculty student support staff/services and other university personnel.
• Conducts formative and summative evaluations creates accurate reports using Microsoft Excel and disseminates information to appropriate administration.
• Conducts ongoing research regarding student retention.
• Adheres to operating policies and procedures within the Student Success Center.
• Participates in University sponsored preview and recruitment days.
• Performs other duties as assigned.

Required Minimum Qualifications:

• Bachelors degree in Education Counseling Social Work or other related field
• at least one (1) year experience in higher education or student support

Preferred Qualifications:

• Masters degree in Education Counseling Social Work or other related field
• at least two (2) years experience in higher education or student support

Required Documents:

1. Cover Letter
2. Resume
3. Unofficial Transcripts (official required upon hire)

Employee Benefits:

JSU strives to provide great quality of life to our employees through an attractive competitive benefits package for our full-time faculty and staff. These benefits enhance your salary as a JSU employee and are part of your total compensation package. Benefits include:

• Retirement Plans
  • Alabama Teachers Retirement System (TRS)
  • RSA-1 Deferred Compensation
  • 403-B Retirement Annuity (TIAA)
• Health Insurance
  • Medical (PEEHIP)
  • Optional plans: vision dental flexible spending plan dependent care cancer and hospital indemnity
• Long-term disability and life insurance
• Tuition assistance
• Paid and unpaid leave
• Employee Assistance Program
• Prescription assistance

For additional information regarding benefits please visit our website.

Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act the Jacksonville State University Police provide information on crimes statistics crime prevention law enforcement crime reporting and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: Employment Opportunity: Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation age genetic information national origin disability status protected veteran status or any other characteristic protected by law.