Client Engagement Manager
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
CLIENT ENGAGEMENT MANAGER
(Malaysia)
Work Location: KL Malaysia
Job Description:
Requirements
If this role sparks your interest feel free to reach out to Kevin Chong ()for more details.
(Malaysia)
Work Location: KL Malaysia
Job Description:
- Identify onboard and manage relationships with clientsdelivery partners including resourcing agencies and subcontractors.
- Negotiate terms and agreements covering pricing service levels contract duration and exclusivity where needed.
- Develop and execute long-term partnership strategies aligned with the Delivery teams objectives and project pipelines
- Act as the main point of contact for partner-related issues conflict resolution and performance management.
- Work closely with internal delivery/project managers to forecast resource needs and coordinate with partners for timely fulfillment.
- Evaluate and monitor partner performance including regular reviews of KPIs compliance and feedback collection.
- Maintain and update partner database ensuring partner information and contractual terms are current and accessible.
- Collaborate with Finance and Legal teams on contracts invoicing and risk assessments.
- Continuously explore new partnership opportunities in the region to expand the delivery capacity.
Requirements
- Bachelors degree in Business Administration Information Technology or related field.
- 5 years of experience in account managementpartner management vendor management or delivery management in IT/consulting/services industry.
- Working experience in the ERP arena is highly preferred.
- Experience in working with delivery partners such as resource vendors subcontractors or smaller SI firms is highly preferred.
If this role sparks your interest feel free to reach out to Kevin Chong ()for more details.
Required Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
