Services Business Leader

Who are we

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services we unlock our customers innovative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations. Listed on the NASDAQ Global Select Market Amdocs had revenue of $5.00 billion in fiscal 2024. For more information visit

At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world.

In one sentence

TheServices Business Leader builds leads and develops teams to achieve business unit goals in terms of booking revenue profitability operations and delivery. Guides the vision and overall business development strategy.

What will your job look like

You will lead the establishment and continuous evolution of the Program Management Office (PMO) for the Amdocs Americas mobile delivery organization driving strategic governance delivery excellence and financial discipline across a diverse portfolio of telecom software programs.

You will set the vision objectives and performance targets that ensure predictable high-quality and profitable delivery for our customers. Acting as a unifying force across delivery architecture and business functions you will integrate planning execution and reporting frameworks that bring visibility control and agility to every engagement.

You will identify opportunities to improve delivery efficiency strengthen financial governance and mature PMO capabilitiesimplementing standard tools metrics and dashboards that enable data-driven decisions. You will champion innovation in governance practices introducing automation and continuous-improvement loops that elevate operational maturity and customer satisfaction.

You will gain a deep understanding of our customers business drivers technology roadmaps and transformation priorities ensuring our delivery governance aligns to their strategic objectives. Your ability to connect market trends delivery insights and financial outcomes will be key in shaping how Amdocs drives growth and value creation across the region.

You will demonstrate inclusive leadership through a matrixed multi-vendor environmentattracting developing and empowering top talent. By coaching delivery managers scrum masters and PMO analysts you will cultivate a high-performance culture anchored in accountability transparency and collaboration.

You will build open lines of communication across functions and geographies ensuring consistency and integrity in delivery. Through standardized yet adaptable governance processes you will drive organizational alignment strengthen customer trust and ensure that every initiative meets its commitments in schedule scope and financial outcomes.

All you need is...

At least 15 years of experience in telecom or large-scale software delivery including a proven record of leading complex multi-vendor programs exceeding $10M in value.

Demonstrated expertise in establishing and maturing PMO and governance frameworks driving delivery consistency and ensuring organizational alignment across distributed teams and business units.

Experience in customer engagement and executive stakeholder management serving as the trusted advisor and single source of truth on delivery health risks and financial performance.

Proven success in leading large cross-functional organizationsinvolving 200 resources across multiple geographiesthrough structure coaching and empowerment.

Strong understanding of telecom software domains such as RAN OSS/BSS or network management systems and familiarity with SAFe Scrum ITIL and Change Management frameworks.

A growth mindset and the ability to translate strategic objectives into measurable outcomes fostering collaboration innovation and accountability across multicultural teams.

PMP PMI-ACP or SAFe certification preferred; MBA or Engineering degree is an advantage.

Why you will love this job:

The opportunity to build lead and inspire a large team to envision and enact the overall (short and medium to long term) strategy for the business unit.

The challenge of creating anenvironment that welcomes changes that are essential for the achievement of long-term goals.

Demonstrate the Amdocs brand with the goal of developing and retaining top talent to ensure that people with the right skills and motivation are in the right place at the right time.

Drive growth by constantly looking for opportunities to bring more value to new and existing customers. Calling upon your superb communication skills and the ability to clearly translate business benefits that our service offerings provide.